Director-Digital Product Management
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should not repeat job title as heading. We should not include Job ID etc. We should include sections only when posting has real specific content. So we need sections: About Network & Acquiring Solutions? That could be "About the role"? Actually heading "About Network & Acquiring Solutions" is a section heading. Use About Network & Acquiring Solutions
. Then maybe "Responsibilities" heading. Then "Requirements/Qualifications" maybe combine? The instruction says use headings like Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have Qualifications content. We have Benefits content in About The Team. We have no explicit Pay or Schedule. So we should not create those sections.
We also have "About Us" maybe could be "About the company"? Not in list but we could still include as a section? The instruction says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., not exclusive list. So we can include other headings like About Us, About The Team. Probably okay.
We must use - for any list of duties/requirements/benefits. So responsibilities list, qualifications list, benefits list.
We must use
for prose.
We must preserve all substantive information, not invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we need to strip out the EEO statements, the "American Express is an equal opportunity employer..." etc. Also remove "US Job Seekers - Click to view the “ Know Your Rights ” poster." etc. Also remove "For a full list of Team Amex benefits, visit our Colleague Benefits Site ." maybe keep? It's a reference but maybe considered boilerplate? It's a link to benefits site; could be considered part of benefits but it's a generic link. Might be okay to keep? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The benefits link is not exactly those, but it's a reference. Might be okay to keep as part of benefits section.
We also need to remove duplicated lines. There's some duplication? Not obvious.
We need to preserve all substantive information: the description about core of company, about Network & Acquiring Solutions, role description, responsibilities list, qualifications list, about us, about team benefits.
We must not include Pay or Schedule sections because not stated.
We must not create sections with filler like "commensurate with experience". Not present.
Now craft HTML.
Structure:
About Network & Acquiring Solutions
... paragraphs ...
Maybe also include earlier "Job Description" paragraphs before that? The posting starts with "Job Description The core of our company..." That is prose about role. Could be a section "About the role"? But we have "About Network & Acquiring Solutions" heading. The initial paragraphs could be considered part of "Job Description". We could make a section About the role
containing those paragraphs. However the instruction says use for section headings (e.g. About the role, Responsibilities...). So we should include About the role heading for the initial description. Then About Network & Acquiring Solutions as another section? Might be redundant but okay.
Let's parse:
- First paragraph: "Job Description The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences– from payments to rewards to servicing– that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry."
That's generic intro.
- Then "About Network & Acquiring Solutions As part of the Global Merchant & Network Services group (GMNS), the GMNS Product team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. ..."
Thus we could have two sections: About the role (first paragraph) and About Network & Acquiring Solutions (the rest). Or combine into one About the role section. But we have heading "About Network & Acquiring Solutions" explicitly in text, so we should keep that as a heading.
Thus:
About the role
The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences– from payments to rewards to servicing– that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry.
About Network & Acquiring Solutions
As part of the Global Merchant & Network Services group (GMNS), the GMNS Product team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year Enterprise Payments program to bring all payments together into a centre of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our BU strategies more closely, and deliver on our customers’ evolving payment needs. The role of Director, Enterprise Payments Product Management is an exciting opportunity for a talented product leader to define the product strategy and roadmap to deliver a best-in-class enterprise payment service for American Express. The incumbent will be a central member of the Enterprise Payments COE that is tasked with driving an enterprise critical multi-year Multi-Rail Payments program established to (1) accelerate the development of our enterprise payment services and (2) redesign the operating model surrounding it to drive excellence in payment execution. This role will help to reshape and transform how payment products are built and delivered at American Express. The Director, Enterprise Payments Product Management will collaborate closely with Business, Delivery, and Technology to define the product vision and roadmap for Enterprise Payments. This role will lead our Pay Amex product team focused on the US market needs at a time of significant investment. The leader will build and develop a strong and high performing product team to modernize our core services improving customer outcomes, operations outcomes, and risk and control outcomes.
Then Responsibilities:
Responsibilities
- Lead, mentor, and develop a team of product managers, ensuring they have the necessary skills and knowledge to succeed.
- Develop and articulate a clear product vision and strategy for Bill Payment that aligns with the Enterprise’ overarching goals
- Identify, evaluate, and concisely communicate rationale for initiatives that drive experience improvements, cost efficiency, and risk reduction in Bill Payment
- Guide the team in creating and maintaining product roadmaps, ensuring alignment with business objectives and customer needs.
- Oversee the team’s market research efforts to stay informed about industry trends, customer needs, and competitive landscape.
- Foster a culture of innovation and continuous improvement within the product management team.
- Ensure the team utilizes data-driven insights to identify market opportunities and guide product decisions.
- Lead key commercial engagements supporting AXP to deliver new product partnerships
- Collaborate with product development leader and team to build a roadmap for all payment experiences underpinned by an aligned capability strategy (Development team led)
- Identify and prioritize payments-related experience improvement initiatives / features
- Support investment planning and partner engagement across LOB’s to consolidate a well rounded set of priorities and rationalized prioritization for them
Then Requirements/Qualifications: The heading "Requirements/Qualifications" then "QUALIFICATIONS". We could make a section Qualifications
with list.
But we also have "Requirements/Qualifications" heading; we could use Requirements
or Qualifications
. Since list is qualifications, we'll use Qualifications
.
List items:
- Ability to see the big picture and develop long-term plans that align with business objectives.
- Capable of making data-driven decisions quickly and effectively.
- Comfortable taking calculated risks and making tough choices when necessary.
- Passion for payments and the advancement in technologies driving innovation in the payments ecosystem.
- Knowledge of Bill Pay capabilities and/or A2A money movement (ACH, wires, RTP, etc.) a plus.
- Passion to drive execution and deliver results in a dynamic and highly matrixed environment.
- Demonstrated ability to lead and manage a Product organization driving large, complex, and transformational initiatives.
- High-intellectual curiosity and strong analytical and critical thinking skills with experience in complex problem solving and strategic thought leadership.
- Ability to effectively collaborate with and build strong relationships with internal and external stakeholders to deliver on shared objectives.
- Ability to influence key partners and executive stakeholders.
- Excellent communication skills, proficient in developing excellent quality presentations and deliverables for an executive audience.
- Takes initiatives from concept to Development.
- Able to prioritize in ambiguous situations.
- Always striving to deliver great products.
- Proactive, self-driven, curious, loves learning.
- Accepting of changing priorities and conditions; copes effectively with complexity and change.
- Follows through on items without being managed.
- Resourceful, has grit, and a positive “can do” attitude.
- Sound interpersonal skills and proven ability to navigate in a cross-functional setup.
- Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
We need to keep all.
Now About Us: Could be a section About Us
with prose.
Paragraph: "At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express."
Then About The Team: heading About The Team
then benefits list.
Benefits list items:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
-
- for any list of duties/requirements/benefits. So responsibilities list, qualifications list, benefits list.
We must use
for prose. We must preserve all substantive information, not invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we need to strip out the EEO statements, the "American Express is an equal opportunity employer..." etc. Also remove "US Job Seekers - Click to view the “ Know Your Rights ” poster." etc. Also remove "For a full list of Team Amex benefits, visit our Colleague Benefits Site ." maybe keep? It's a reference but maybe considered boilerplate? It's a link to benefits site; could be considered part of benefits but it's a generic link. Might be okay to keep? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The benefits link is not exactly those, but it's a reference. Might be okay to keep as part of benefits section. We also need to remove duplicated lines. There's some duplication? Not obvious. We need to preserve all substantive information: the description about core of company, about Network & Acquiring Solutions, role description, responsibilities list, qualifications list, about us, about team benefits. We must not include Pay or Schedule sections because not stated. We must not create sections with filler like "commensurate with experience". Not present. Now craft HTML. Structure:
About Network & Acquiring Solutions
... paragraphs ...
Maybe also include earlier "Job Description" paragraphs before that? The posting starts with "Job Description The core of our company..." That is prose about role. Could be a section "About the role"? But we have "About Network & Acquiring Solutions" heading. The initial paragraphs could be considered part of "Job Description". We could make a sectionAbout the role
containing those paragraphs. However the instruction says usefor section headings (e.g. About the role, Responsibilities...). So we should include About the role heading for the initial description. Then About Network & Acquiring Solutions as another section? Might be redundant but okay. Let's parse: - First paragraph: "Job Description The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences– from payments to rewards to servicing– that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry." That's generic intro. - Then "About Network & Acquiring Solutions As part of the Global Merchant & Network Services group (GMNS), the GMNS Product team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. ..." Thus we could have two sections: About the role (first paragraph) and About Network & Acquiring Solutions (the rest). Or combine into one About the role section. But we have heading "About Network & Acquiring Solutions" explicitly in text, so we should keep that as a heading. Thus:
About the role
The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences– from payments to rewards to servicing– that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry.
About Network & Acquiring Solutions
As part of the Global Merchant & Network Services group (GMNS), the GMNS Product team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year Enterprise Payments program to bring all payments together into a centre of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our BU strategies more closely, and deliver on our customers’ evolving payment needs. The role of Director, Enterprise Payments Product Management is an exciting opportunity for a talented product leader to define the product strategy and roadmap to deliver a best-in-class enterprise payment service for American Express. The incumbent will be a central member of the Enterprise Payments COE that is tasked with driving an enterprise critical multi-year Multi-Rail Payments program established to (1) accelerate the development of our enterprise payment services and (2) redesign the operating model surrounding it to drive excellence in payment execution. This role will help to reshape and transform how payment products are built and delivered at American Express. The Director, Enterprise Payments Product Management will collaborate closely with Business, Delivery, and Technology to define the product vision and roadmap for Enterprise Payments. This role will lead our Pay Amex product team focused on the US market needs at a time of significant investment. The leader will build and develop a strong and high performing product team to modernize our core services improving customer outcomes, operations outcomes, and risk and control outcomes.
Then Responsibilities:Responsibilities
- Lead, mentor, and develop a team of product managers, ensuring they have the necessary skills and knowledge to succeed.
- Develop and articulate a clear product vision and strategy for Bill Payment that aligns with the Enterprise’ overarching goals
- Identify, evaluate, and concisely communicate rationale for initiatives that drive experience improvements, cost efficiency, and risk reduction in Bill Payment
- Guide the team in creating and maintaining product roadmaps, ensuring alignment with business objectives and customer needs.
- Oversee the team’s market research efforts to stay informed about industry trends, customer needs, and competitive landscape.
- Foster a culture of innovation and continuous improvement within the product management team.
- Ensure the team utilizes data-driven insights to identify market opportunities and guide product decisions.
- Lead key commercial engagements supporting AXP to deliver new product partnerships
- Collaborate with product development leader and team to build a roadmap for all payment experiences underpinned by an aligned capability strategy (Development team led)
- Identify and prioritize payments-related experience improvement initiatives / features
- Support investment planning and partner engagement across LOB’s to consolidate a well rounded set of priorities and rationalized prioritization for them
Qualifications
with list. But we also have "Requirements/Qualifications" heading; we could useRequirements
orQualifications
. Since list is qualifications, we'll useQualifications
. List items: - Ability to see the big picture and develop long-term plans that align with business objectives. - Capable of making data-driven decisions quickly and effectively. - Comfortable taking calculated risks and making tough choices when necessary. - Passion for payments and the advancement in technologies driving innovation in the payments ecosystem. - Knowledge of Bill Pay capabilities and/or A2A money movement (ACH, wires, RTP, etc.) a plus. - Passion to drive execution and deliver results in a dynamic and highly matrixed environment. - Demonstrated ability to lead and manage a Product organization driving large, complex, and transformational initiatives. - High-intellectual curiosity and strong analytical and critical thinking skills with experience in complex problem solving and strategic thought leadership. - Ability to effectively collaborate with and build strong relationships with internal and external stakeholders to deliver on shared objectives. - Ability to influence key partners and executive stakeholders. - Excellent communication skills, proficient in developing excellent quality presentations and deliverables for an executive audience. - Takes initiatives from concept to Development. - Able to prioritize in ambiguous situations. - Always striving to deliver great products. - Proactive, self-driven, curious, loves learning. - Accepting of changing priorities and conditions; copes effectively with complexity and change. - Follows through on items without being managed. - Resourceful, has grit, and a positive “can do” attitude. - Sound interpersonal skills and proven ability to navigate in a cross-functional setup. - Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. We need to keep all. Now About Us: Could be a sectionAbout Us
with prose. Paragraph: "At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express." Then About The Team: headingAbout The Team
then benefits list. Benefits list items: - Competitive base salaries - Bonus incentives - 6% Company Match on retirement savings plan - Free financial coaching and financial well-being support - Comprehensive medical, dental, vision, life insurance, and disability benefits - Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need - 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy - Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) - Free and confidential counseling support through our Healthy Minds program - Career development and training opportunities -