Director, Digital Commerce Engineering (Customer Experience Platforms)

About the Role

At Aeroflow, engineering isn't a support function—it's a strategic driver of our growth. Our Digital Product Engineering organization builds the customer-facing platforms that power experiences across Mom & Baby, Sleep, Urology, and our digital commerce ecosystem. As we continue to grow, we're investing in the leaders, systems, and engineering practices that will define our next chapter. As Director, Digital Commerce Engineering, you'll lead Engineering Managers responsible for building secure, scalable, and resilient digital products while helping elevate the engineering culture, technical direction, and operational excellence of the organization.

This role is designed for a leader who enjoys balancing strategy with execution—someone who can develop people, simplify complexity, improve engineering systems, and create alignment across technical and business teams. Working alongside leaders across Technology, Product, UX, Security, Data, and Operations, you'll help shape how engineering delivers value throughout the business while ensuring every investment ultimately improves the customer experience.

Your Primary Responsibilities

Your success won't be measured by the code you write. It will be measured by: the Engineering Managers you develop, the teams you build, the platforms your organization delivers, and the patient experiences those products make possible.

• Build Exceptional Engineering Teams: Develop and coach Engineering Managers while fostering a culture of ownership, accountability, innovation, and continuous improvement. Build, retain, and grow high-performing engineering teams through thoughtful hiring, mentoring, and succession planning. Create an environment where talented engineers are challenged, supported, and empowered to do their best work. Establish organizational clarity by defining priorities, ownership, and decision-making across multiple engineering teams. Remove obstacles, improve execution, and help teams deliver consistently with confidence and quality.
• Shape the Future of Our Platform: Define and execute the long-term engineering strategy for Aeroflow's Digital Commerce Platform, creating a unified technical vision across Mom & Baby, Sleep, Urology, and future business lines. Design reusable platform capabilities, including customer identity, customer context, experimentation, personalization, and shared commerce services, that become strategic assets across the organization. Identify opportunities to simplify architecture, improve scalability, and strengthen platform consistency. Guide modernization efforts that improve long-term platform health while creating optimal patient experiences. Balance strategic investments with near-term delivery commitments and business priorities.
• Raise the Engineering Bar: Drive architectural consistency across customer-facing products through shared engineering standards, reusable services, API-first design, and cloud-native principles. Champion engineering capabilities that enable continuous digital optimization, including experimentation, feature management, customer analytics, personalization, and AI-powered customer experiences. Establish meaningful engineering metrics that improve predictability, operational performance, and customer outcomes. Encourage responsible adoption of emerging technologies, including AI-assisted software development. Empower teams to make sound technical decisions while providing guidance on architecture, scalability, and engineering standards.
• Create Alignment Across the Business: Build trusted partnerships across Product, UX, Architecture, Security, Data, Operations, Compliance, Marketing, and executive leadership. Align engineering investments with customer needs and business priorities. Communicate technical tradeoffs, risks, and recommendations with clarity and confidence. Strengthen planning, prioritization, and execution across complex cross-functional initiatives. Ensure engineering remains deeply connected to the outcomes that matter most.
• Drive Operational Excellence: Continuously improve engineering processes that increase quality, reliability, security, and maintainability. Scale delivery practices that enable teams to move faster without sacrificing quality. Champion security, privacy, and compliance throughout the software development lifecycle. Foster a culture of continuous improvement through operational metrics, retrospectives, customer feedback, and data-informed decision-making. Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies. Compliance is a condition of employment and is considered an element of job performance. Maintain HIPAA/patient confidentiality. Regular and reliable attendance as assigned by your schedule. Other job duties assigned.

What We Look For

The best candidates for this role don't simply manage engineering teams—they create environments where exceptional engineers and engineering leaders can thrive. You'll be successful here if you:

• Lead with humility, clarity, and accountability.
• Invest in people before processes.
• Build trust before driving change.
• Challenge ideas while strengthening relationships.
• Stay curious, adaptable, and customer-focused.
• Lead with ownership and integrity.
• Raise the standard for both technical excellence and leadership.
• Make the people around you better.

Why This Role Matters

Every improvement your teams make—whether increasing platform reliability, simplifying the customer experience, accelerating software delivery, or developing future engineering leaders—helps more patients access the healthcare products and services they depend on. You'll join a company that's investing heavily in technology, committed to developing exceptional leaders, and building an engineering organization where talented people can do the best work of their careers. If you're excited about building exceptional engineering organizations while helping transform digital healthcare, we'd love to hear from you.

Why Aeroflow Health

Aeroflow Health is using technology to simplify how patients access healthcare products and services. This role offers the opportunity to influence a growing digital ecosystem, lead talented engineering teams, and help establish a platform strategy that will shape Aeroflow's customer experiences for years to come. You will join an organization with meaningful executive support for technology, strong business growth, and a desire to modernize thoughtfully. You will have the opportunity to solve complex technical and organizational problems while contributing to work that directly improves the patient experience.

What Aeroflow Offers

• Competitive Pay
• Health Plans with FSA or HSA options
• Dental and Vision Insurance
• Optional Life Insurance
• 401K with Company Match
• 12 weeks of parental leave for birthing parent / 4 weeks leave for non-birthing parent(s)
• Additional Parental benefits to include fertility stipends, free diapers, breast pump
• Paid Holidays
• PTO Accrual from day one
• Employee Assistance Programs

Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Health has been recognized both locally and nationally for the following achievements: Family Forward Certified, Great Place to Work Certified, Inc. 5000 Best Place to Work award winner, HME Excellence Award, Sky High Growth Award.