Director, Digital Commerce Engineering (Customer Experience Platforms)

Aeroflow Health is using technology to simplify how patients access healthcare products and services. This role offers the opportunity to influence a growing digital ecosystem, lead talented engineering teams, and help establish a platform strategy that will shape Aeroflow’s customer experiences for years to come.

About the role

As Director, Digital Commerce Engineering, you'll lead the engineering organization responsible for customer-facing platforms that power experiences across Mom & Baby, Sleep, Urology, and our digital commerce ecosystem. You'll develop exceptional Engineering Managers, strengthen the platforms that power our digital ecosystem, and help build technology that removes friction from healthcare for patients across the country.

At Aeroflow, engineering isn't a support function—it's a strategic driver of our growth. This role is designed for a leader who enjoys balancing strategy with execution—someone who can develop people, simplify complexity, improve engineering systems, and create alignment across technical and business teams. Working alongside leaders across Technology, Product, UX, Security, Data, and Operations, you'll help shape how engineering delivers value throughout the business while ensuring every investment ultimately improves the customer experience.

Responsibilities

• Build and coach Engineering Managers while fostering a culture of ownership, accountability, innovation, and continuous improvement.
• Build, retain, and grow high-performing engineering teams through thoughtful hiring, mentoring, and succession planning.
• Create an environment where talented engineers are challenged, supported, and empowered to do their best work.
• Establish organizational clarity by defining priorities, ownership, and decision-making across multiple engineering teams.
• Remove obstacles, improve execution, and help teams deliver consistently with confidence and quality.
• Define and execute the long-term engineering strategy for Aeroflow's Digital Commerce Platform, creating a unified technical vision across Mom & Baby, Sleep, Urology, and future business lines.
• Design reusable platform capabilities, including customer identity, customer context, experimentation, personalization, and shared commerce services, that become strategic assets across the organization.
• Identify opportunities to simplify architecture, improve scalability, and strengthen platform consistency.
• Guide modernization efforts that improve long-term platform health while creating optimal patient experiences.
• Balance strategic investments with near-term delivery commitments and business priorities.
• Drive architectural consistency across customer-facing products through shared engineering standards, reusable services, API-first design, and cloud-native principles.
• Champion engineering capabilities that enable continuous digital optimization, including experimentation, feature management, customer analytics, personalization, and AI-powered customer experiences.
• Establish meaningful engineering metrics that improve predictability, operational performance, and customer outcomes.
• Encourage responsible adoption of emerging technologies, including AI-assisted software development.
• Empower teams to make sound technical decisions while providing guidance on architecture, scalability, and engineering standards.
• Build trusted partnerships across Product, UX, Architecture, Security, Data, Operations, Compliance, Marketing, and executive leadership.
• Align engineering investments with customer needs and business priorities.
• Communicate technical tradeoffs, risks, and recommendations with clarity and confidence.
• Strengthen planning, prioritization, and execution across complex cross-functional initiatives.
• Ensure engineering remains deeply connected to the outcomes that matter most.
• Continuously improve engineering processes that increase quality, reliability, security, and maintainability.
• Scale delivery practices that enable teams to move faster without sacrificing quality.
• Champion security, privacy, and compliance throughout the software development lifecycle.
• Foster a culture of continuous improvement through operational metrics, retrospectives, customer feedback, and data-informed decision-making.
• Maintain HIPAA/patient confidentiality and compliance with laws, regulations, and policies as a condition of employment.

Qualifications

The best candidates for this role don't simply manage engineering teams—they create environments where exceptional engineers and engineering leaders can thrive.

• Lead with humility, clarity, and accountability.
• Invest in people before processes.
• Build trust before driving change.
• Challenge ideas while strengthening relationships.
• Stay curious, adaptable, and customer-focused.
• Lead with ownership and integrity.
• Raise the standard for both technical excellence and leadership.
• Make the people around you better.

Benefits

• Competitive pay
• Health plans with FSA or HSA options
• Dental and vision insurance
• Optional life insurance
• 401K with company match
• 12 weeks of parental leave for birthing parent / 4 weeks leave for non-birthing parent(s)
• Additional parental benefits including fertility stipends, free diapers, and breast pump
• Paid holidays
• PTO accrual from day one
• Employee Assistance Programs

Aeroflow Health has been recognized both locally and nationally for the following achievements: Family Forward Certified, Great Place to Work Certified, Inc. 5000 Best Place to Work award winner, HME Excellence Award, Sky High Growth Award.