Director, Design - Services

About the role

The Director of Design for Services will lead a multi-layered organization of approximately 55 designers across Money, Capital, Lending, and Workforce Solutions. This portfolio is the fastest growing business segment inside of QuickBooks and is one of our 3 company Big Bets. This manager-of-managers role is responsible for raising the bar on craft and quality, strengthening leadership capability, and ensuring that innovation and platform cohesion advance together.

Responsibilities

• Deliver Excellence at the Feature and Portfolio Level
  • Ensure Services teams continue to deliver high-impact, customer-centered features.
  • Raise the quality bar across interaction design, visual craft, content clarity, and AI-powered experiences.
  • Embed strong critique practices and measurable quality standards across teams.
• Uplevel the Design Practice
  • Lead and develop a team of design managers and senior ICs within a ~55-person organization.
  • Build leadership depth, strong operating rhythms, and a culture of accountability and excellence.
  • Advance design maturity in areas such as systems thinking, end-to-end journey design, and platform coherence.
  • Partner with broader Design leadership to shape the next chapter of Intuit’s design practice.
• Drive Cohesion Across the Platform
  • Ensure Services experiences feel seamless within the QuickBooks ecosystem.
  • Champion shared systems, patterns, and standards while maintaining high craft and contextual excellence.
  • Balance speed of innovation with long-term experience integrity.
• Act as a Strategic Partner
  • Partner closely with VP-level Product, Engineering, and Business leaders to shape roadmaps and investment decisions.
  • Influence how AI-driven capabilities are expressed in intuitive, trustworthy, and human-centered ways.
  • Leverage research, experimentation, and performance insights to continuously improve experience outcomes.
• Lead Through Growth and Change
  • Provide clarity and direction during periods of scale and transformation.
  • Align diverse teams around a shared vision for customer experience and design quality.
  • Represent Design as a strategic voice in executive forums.

Qualifications

• 12+ years of experience in product design, with significant experience leading managers and scaling multi-layered teams.
• Proven experience leading organizations of 30+ designers in complex, multi-product environments.
• Demonstrated ability to elevate craft and quality while delivering at speed.
• Strong systems thinker with experience contributing to shared design systems and platform strategies.
• Track record of strategic partnership with senior leaders (VP+).
• Experience designing AI-powered or data-driven experiences.
• Strong organizational leadership skills, executive presence, and influence across matrixed teams.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.