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Jobs · Analyst · Wisconsin

Director, Dental Informatics & Analytics

Marquette University · Milwaukee, WI · 2 wk ago
AnalystFull-time

About the role

The Director of Informatics & Analytics provides strategic, operational, and people leadership for the School of Dentistry's informatics function. This role leads a 48-person team supporting clinical, academic, and research missions through application stewardship, service management, analytics, and collaboration with central IT.

Responsibilities

  • Translate school strategy into informatics roadmaps, OKRs, and execution plans.
  • Represent Informatics on cross-functional committees spanning clinics, education, and research.
  • Partner closely with central IT for infrastructure, security, integrations, and change planning and coordinate with them on hosting, backup/DR, identity & access, and cybersecurity.
  • Directly supervise and develop informatics staff; establish standards and accountability.
  • Mature ITSM practices; incident, problem, change, asset, project, and portfolio management.
  • Establish operational documentation, knowledge management, and service metrics (SLAs, MTTR , CSAT).
  • Implement AI/automation to improve service intake/triage, routing, self-service, knowledge search/summarization, and reporting.
  • Pilot and scale AI solutions with measurable outcomes (efficiency, accuracy, satisfaction).
  • Ensure AI usage aligns with compliance, security, and ethical standards; coordinate with IT and compliance.
  • Own portfolio intake, prioritization, capacity planning, governance, and executive reporting.
  • Serve as PM for select high-impact initiatives; manage risks, dependencies, and outcomes.
  • Oversee functional aspects of axiUm, MiPACS, Dolphin, and related platforms; roadmap upgrades and integrations working closely with ITS and their responsibilities.
  • Advance analytics capabilities; deliver dashboards and KPIs that inform clinical operations, student outcomes, and administration.
  • Promote data governance and definitional consistency with stakeholders.
  • Ensure HIPAA, FERPA, and research data compliance; maintain audit-ready documentation.
  • Implement role-based access, change controls, and evidence of controls for audits.
  • Act as a translator between leadership and technical teams; drive adoption and change readiness.
  • Maintain transparent, audience-appropriate communications and status reporting.

Requirements

  • A minimum of 6 total years of experience in the required disciplines with 5 years in Informatics/IT/Analytics roles.
  • A minimum of 3 years directly supervising professional staff.
  • Demonstrated experience leveraging AI or automation to improve informatics operations.

Qualifications

  • Minimum of a Bachelor's degree in Informatics, Computer Science, Healthcare Informatics, or a related field.
  • Minimum of 6 years of relevant experience in Informatics, IT, or Analytics.
  • Minimum of 3 years of direct supervisory experience.
  • Experience in dental, medical, or academic healthcare settings.
  • Familiarity with axiUm, MiPACS, Dolphin or similar systems.
  • Experience leveraging AI in clinical, educational, or research use cases.
  • Background in analytics/BI and process maturity.

Skills

  • Leverage AI and automation to improve informatics operations.
  • Collaborate with central IT for infrastructure, security, integrations, and change planning.
  • Manage ITSM practices including incident, problem, change, asset, project, and portfolio management.
  • Implement AI solutions to improve service intake/triage, routing, self-service, knowledge search/summarization, and reporting.
  • Advocate for data governance and definitional consistency with stakeholders.
  • Ensure compliance with HIPAA, FERPA, and research data regulations.
  • Implement role-based access, change controls, and evidence of controls for audits.
  • Translate between leadership and technical teams to drive adoption and change readiness.

Benefits

Marquette University offers a rich and competitive Total Rewards package including medical, dental, vision, 403(b) with up to 8% university match, generous time off package, and tuition benefits for employees, spouses, and dependents with no payback requirement!

Pay

Salary range: $120,000 - $150,000 annually.

Schedule

First Shift (Day)

Contact Information

To apply, visit https://apptrkr.com/7178441

Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.

Attn: Human Resources
MARQUETTE UNIVERSITY
313 N 13th St Rm 221
P.O. BOX 1881
MILWAUKEE, WI 53233

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