Director, Decision Systems

About the role

We are looking for a Director, Decision Systems to lead the Decision Systems team responsible for design, build and maintenance of the decision infrastructure and related data interfaces. This role requires a seasoned leader to partner with several teams across Happen Bank to understand their business needs, manage complex, cross-functional work and provide support to achieve the strategic business objectives via automated decisioning technology.

Responsibilities

• Spearhead the development and execution of the Strategic Transformation programs for the Risk Infrastructure function while partnering with Credit Risk, Modeling, Business, Engineering, Product, Marketing and other teams at Happen Bank
• Work with the Team Managers to flawlessly deliver (implement) the BAU policies and models on the Decision Infrastructure for Personal Loan Portfolio
• Develop in-depth expertise across Happen Bank’s suite of Products, technologies and processes
• Build rapport and close partnership with the peer groups and leads in the Credit Risk and Business teams through proven understanding of the functions for demand management and to run the Risk Infrastructure function effectively
• Collaborate with the Engineering subject matter experts to define the technology strategy, roadmap to the destination (Future State) architecture and lead the scalability of decisioning solution(s)
• Apply AI responsibly to build the Next-Gen lending platforms, optimize and automate existing processes, boost productivity, and accelerate transformation in the decisioning domain
• Generate Decision Systems presentations for management updates
• Lead and support the team by mentoring members in their professional and technical development while keeping immediate management informed on team performance metrics, challenges, and opportunities, providing strategic recommendations for improvement
• Oversee the Offshore contract team, key role recruitment and amplify operational efficiencies
• Lead the internal and external regulatory audits and drive the audit findings to the finish line

Requirements

• 10+ years of proven leadership in developing team members and managing teams with complex technology programs in a fast-paced fintech or financial services environment, including 6+ years in people management
• 10+ years of track record in rules engine like GDS Link, Provenir, Drools, Alloy, Blaze, Oscilar or equivalent technologies
• Strong hands-on technical foundation with expertise in building APIs, microservices, cloud architectural patterns & Tech strategy
• Exceptional cross-functional collaboration skills to drive alignment and achieve organizational goals
• Outstanding communication and negotiation skills, with the ability to influence stakeholders at all levels
• Experience navigating a fast-paced, ambiguous and evolving environment that requires constant problem-solving in complex technical areas and resolving of issues with optimal outcomes aligned with the business goals
• Executive presence with strategic mindset, ability to think big-picture with long-term goal while also being laser-focused on tactical execution and operational efficiency
• Bachelor's degree or higher, or equivalent combination of education and experience

Qualifications

• Work Location: San Francisco, New York
• Time Zone Requirements: Primarily PT
• Travel Requirements: As needed travel to Happen Bank offices and/or other locations, as needed.

Benefits

• Competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.