Director, CX Data Platforms & Action Systems

About the role

The Director, CX Platforms & Action Systems at HealthEquity is responsible for designing, operating, and evolving the systems and data that enable the company to understand customers and act decisively. This role involves direct, hands-on engagement with analysts, data scientists, and engineers to design, build, and refine analytical approaches, models, and decision logic.

Responsibilities

• Designing and building CX platform capabilities that connect customer signals to decisions and actions
• Defining how signals translate into prioritization, ownership, and measurable outcomes
• Player-coach leadership with direct, hands-on engagement alongside analysts, data scientists, and engineers
• Translating complex data into insights that drive business decisions, prioritization, and execution
• Owning CX data quality, integration, and governance across structured and unstructured sources
• Identifying and resolving issues related to data bias, signal reliability, and representativeness
• Aligning CX data capabilities with enterprise data architecture while maintaining speed and flexibility
• Driving agentic or automated CX capabilities that enable scalable, real-time action
• Operating with a strong bias toward speed and iteration, delivering MVP solutions quickly and expanding over time

Requirements

• Proven experience personally building CX or data platforms, including data pipelines, data models, logic, or decisioning systems
• Demonstrated ability to translate customer signals into concrete actions and business decisions, not just insights or reporting
• Experience operating in resource-constrained environments, with limited reliance on centralized data or engineering teams
• Strong orientation toward speed, iteration, and MVP delivery (building in phases vs. waiting for full-scale solutions)
• Hands-on engagement with data, analytics, and system design, not solely leading teams

What You’ll Need to be Successful

• Bachelor’s degree required; degree in analytics, data science, or related field preferred
• 8+ years of experience in CX platforms, analytics, or data strategy
• Strong hands-on experience with data modeling, data pipelines, or analytical logic development
• Deep familiarity with CX platforms and journey analytics tools
• Ability to translate data into CX and business decisions

Salary Range

$137,500.00 To $182,000.00 / year

Benefits & Perks

• Medical, dental, and vision coverage
• HSA contribution and match
• Dependent care FSA match
• Paid time off
• Parental leave
• 401(k) match
• Personal and healthcare financial literacy programs
• Ongoing education & tuition assistance
• Gym and fitness reimbursement
• Wellness program incentives

Work Environment

This is a remote position.