Director, Customs Operations & Compliance
Job ID: 32865224780
Date Posted: Sep 29, 2026
Reports To: Asa Cheng
Department: 9909
Employment Type: Full Time Exempt
Location: Memphis, TN
Grade Level: 25
About the role
The Director, Customs Operations & Compliance is responsible for leading the organization’s customs operations, trade compliance programs, and transportation activities that support a complex global supply chain. This role serves as the primary operational leader for customs execution, regulatory compliance, issue resolution, customer support, and continuous improvement initiatives while ensuring the accurate and timely clearance of imported goods across all transportation modes. The Director will develop and execute strategies that drive operational excellence, regulatory compliance, customer satisfaction, and organizational growth. This leader will partner across Supply Chain, Transportation, Sourcing, Merchandising, Finance, Legal, Product Development, and Operations teams to mitigate risk, optimize landed costs, leverage technology, and navigate an evolving global trade environment. The successful candidate is an experienced customs and trade compliance leader who combines deep technical expertise with strong business acumen, operational leadership, and a passion for developing people and driving innovation.
Responsibilities
- Lead Customs Operations & Compliance: Provide leadership and oversight for customs operations, import clearance activities, and trade compliance programs.
- Serve as the primary escalation point for operational questions, compliance issues, and customer concerns.
- Ensure timely and compliant execution of U.S. Customs import entries across all transportation modes.
- Maintain regulatory requirements associated with Powers