Director, Customs Operations & Compliance

We need to output HTML fragment with sections: About the role? Actually the posting includes description about the role, responsibilities, qualifications, etc. We need to use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections when posting has real specific content. We must preserve all substantive info, not invent or summarize away detail. Remove boilerplate, duplicated lines, EEO, etc. Also remove application instructions. Also remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. We need to parse the posting. Let's extract sections: - About the role: The description of the role: "The Director, Customs Operations & Compliance position is located in Memphis, TN. The Director, Customs Operations & Compliance is responsible for leading the organization’s customs operations, trade compliance programs, and transportation activities that support a complex global supply chain. This role serves as the primary operational leader for customs execution, regulatory compliance, issue resolution, customer support, and continuous improvement initiatives while ensuring the accurate and timely clearance of imported goods across all transportation modes. The Director will develop and execute strategies that drive operational excellence, regulatory compliance, customer satisfaction, and organizational growth. This leader will partner across Supply Chain, Transportation, Sourcing, Merchandising, Finance, Legal, Product Development, and Operations teams to mitigate risk, optimize landed costs, leverage technology, and navigate an evolving global trade environment. The successful candidate is an experienced customs and trade compliance leader who combines deep technical expertise with strong business acumen, operational leadership, and a passion for developing people and driving innovation." We can put that under About the role. - Responsibilities: The bullet list under "You'll Be Excited About This Opportunity Because You Will...." includes many responsibilities. Also later sections: "Drive Regulatory Compliance & Risk Management", "Partner with the Business", "Lead Technology & Process Transformation", "Build High-Performing Teams". Those could be considered responsibilities. We can combine them into a list under Responsibilities. - Requirements / Qualifications: The "Check out some of the required qualifications we are looking for in amazing candidates...." list includes many qualifications. Also "We prefer some of these qualities as well...." list includes preferred qualifications. Also "Leadership Competencies The Ideal Candidate Will Demonstrate ..." list includes competencies. We need to decide sections: Requirements (mandatory), Qualifications (maybe preferred), Skills (maybe leadership competencies). But we must not create sections with filler. We have real content for each. We need to avoid repeating job title as heading. Also no Job ID. We need to include Benefits section: The posting includes "Our company benefits are second to none in the industry…. Generous discount on all Williams-Sonoma, Inc. brand products 401(k) plan and other investment opportunities Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations) Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance For more information on our benefits offerings, please visit MyWSIBenefits.com To learn more about our Supply Chain culture and regional associate events, please visit: https://shorturl.at/R3OAX (Login credentials may be required)". That's benefits content. So we can include Benefits section. Pay and Schedule: Not mentioned. So we should NOT include Pay or Schedule sections. We also need to include maybe a short paragraph for metadata like location? The posting mentions location Memphis, TN. Could be included in About the role paragraph. We must remove EEO lines: "EOE EOE (Required for all postings) (Remove instructions in parenthesis. Align to the left of the page)" and also "At this time, we are not accepting referrals from third party recruiting agencies for this position." and "This position is not eligible for visa sponsorship." Also remove duplicated lines. We need to preserve all substantive info: The company overview about Williams-Sonoma DC - Olive Branch, MS etc. That seems like introductory fluff but it's substantive? It describes the company. Should we keep? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we should keep the company overview paragraphs (the first part about Williams-Sonoma DC - Olive Branch, MS). However that is not directly about the role but it's part of posting. We can include it maybe under About the company? But we only have allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We could put the company overview under About the role? Might be odd but we could include a short paragraph before responsibilities. The instruction: "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., not limited to those? It says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Likely they expect those headings only. So we should map content to those headings. The company overview could go under About the role as part of description. Or we could create a separate section like "About the company" but not allowed. Better to incorporate into About the role. Thus About the role will include both company overview and role description. Now Responsibilities: We'll list bullet points from the various sections. Let's extract responsibilities bullet points: From "You'll Be Excited About This Opportunity Because You Will....": - Lead Customs Operations & Compliance - Provide leadership and oversight for customs operations, import clearance activities, and trade compliance programs. - Serve as the primary escalation point for operational questions, compliance issues, and customer concerns. - Ensure timely and compliant execution of U.S. Customs import entries across all transportation modes. - Maintain regulatory requirements associated with Powers of Attorney, Customs bonds, recordkeeping obligations, and compliance documentation. - Establish and maintain standardized operating procedures and best practices across the organization. - Monitor and communicate regulatory developments from U.S. Customs and Border Protection (CBP), Partner Government Agencies (PGAs), Federal Register Notices, Cargo Systems Messaging Service (CSMS) messages, and other governmental sources. - Drive Regulatory Compliance & Risk Management - Ensure compliance with all applicable import, export, customs, trade, and transportation regulations. - Develop, implement, and maintain compliance programs, governance structures, and internal control frameworks designed to demonstrate reasonable care and mitigate regulatory risk. - Lead internal audit activities, post-entry reviews, corrective action plans, and compliance assessments. - Manage Customs audits, focused assessments, regulatory examinations, and government inquiries. - Oversee classification, valuation, country of origin, free trade agreement qualification, and other customs compliance requirements. - Maintain expertise in changing regulations and implement policies and procedures necessary to support business growth and global expansion. - Partner with the Business - Collaborate cross-functionally with Transportation, Sourcing, Merchandising, Inventory Management, Finance, Legal, Product Development, and Operations teams. - Assess the impact of changing tariffs, trade regulations, sanctions, and geopolitical developments on business operations. - Provide strategic guidance regarding duty mitigation opportunities, supply chain risk management, and landed cost optimization. - Communicate trade and compliance developments that may impact customers, suppliers, sourcing decisions, or operating costs. - Support business initiatives by developing compliant and cost-effective trade solutions. - Lead Technology & Process Transformation - Champion the use of technology, automation, artificial intelligence, and advanced analytics to improve compliance performance and operational efficiency. - Evaluate, implement, and optimize Global Trade Management (GTM), customs brokerage, transportation, and compliance technologies. - Develop compliance dashboards, KPI reporting, and performance metrics to improve visibility and decision-making. - Drive process automation initiatives that enhance productivity, improve classification accuracy, strengthen controls, and reduce manual effort. - Establish scalable workflows and digital solutions that support business growth while maintaining strong compliance standards. - Build High-Performing Teams - Recruit, lead, coach, and develop Customs and Transportation professionals. - Foster a culture of accountability, collaboration, customer service, and continuous improvement. - Develop succession plans and create opportunities for cross-functional growth and professional development. - Promote operational discipline, compliance awareness, and employee engagement throughout the organization. We can combine these into a single

• list. Now Requirements / Qualifications: From "Check out some of the required qualifications we are looking for in amazing candidates…. " list: - Bachelor's degree in International Trade, Supply Chain, Logistics, Finance, Engineering, Business, or a related field; or equivalent combination of education and experience. - At least 10 years of progressive experience in customs operations, customs brokerage, international trade compliance, or related disciplines. - At least 8 years of leadership experience managing teams within Customs Brokerage, Trade Compliance, International Transportation, or Supply Chain organizations. - Active U.S. Customs Broker License required. - Expert knowledge of: - Tariff classification - Customs valuation - Country of origin determination - Duty drawback and duty optimization programs - Free Trade Agreements and special trade programs - Import and export regulations - Export controls and sanctions compliance - Deemed exports and denied-party screening requirements - Experience managing Customs audits, focused assessments, and compliance reviews. - Demonstrated success building compliance programs, governance structures, and risk mitigation processes. - Experience in tariff classification across a broad range of commodities, including textiles and consumer products. - Strong analytical, financial, and problem-solving capabilities. - Proven ability to manage multiple priorities in a fast-paced environment while maintaining strong attention to detail. - Excellent communication, leadership, and stakeholder management skills. Now "We prefer some of these qualities as well…. " list (preferred qualifications): - Master of Business Administration (MBA) or advanced degree in International Trade, Supply Chain, Logistics, Finance, Business, or a related discipline. - Experience implementing or managing Global Trade Management (GTM), Customs Brokerage, Transportation Management, or Trade Compliance platforms. - Demonstrated success leveraging technology, automation, AI, and data analytics to streamline customs operations and improve compliance outcomes. - Experience creating compliance dashboards, workflow automation solutions, and KPI-driven management systems. - Strong background in audit readiness, compliance monitoring, and continuous improvement initiatives. - Experience evaluating tariff exposure, duty mitigation opportunities, landed-cost optimization, and supply chain risk management strategies. - Knowledge of international transportation and global sourcing operations. - Experience partnering with executive leadership on trade strategy and regulatory risk management. - Background in Retail, Consumer Goods, Manufacturing, Logistics, Supply Chain, Customs Brokerage, or Trade Compliance environments. Now "Leadership Competencies The Ideal Candidate Will Demonstrate ..." list: - Strategic thinking and sound business judgment. - Deep expertise in customs operations and global trade compliance. - Strong understanding of the financial and operational impacts of tariffs and regulatory changes. - Ability to translate complex regulatory requirements into practical business solutions. - Proven success leading organizational change and technology transformation initiatives. - Commitment to developing talent and building high-performing teams. - Exceptional collaboration skills with the ability to influence across all levels of the organization. - Customer-focused leadership with a passion for operational excellence and continuous improvement. We could treat these as Skills or Qualifications. Since we have sections: Requirements, Qualifications, Skills. We could put mandatory qualifications under Requirements, preferred under Qualifications, and leadership competencies under Skills. Or we could combine. We must not create sections with filler. All have real content. Thus:

  About the role

  ... company overview + role description ...

  Responsibilities

  • ... each bullet ...

  Requirements

  • ... mandatory qualifications ...

  Qualifications

  • ... preferred qualifications ...

  Skills