Director, Customer Success Operations (Sales Operations)

About The Opportunity

The Sales team is at the forefront of empowering businesses to achieve online visibility and digital marketing success. Through our selling approach and world-class enablement programs, we equip our team with the tools, resources, and training. This is how we keep delivering meaningful results for our customers. Joining The Sales Team Also Means Fast forward and continuous career growth: the highest rate of promotions within the organizationA team spread across 40+ locations around the globeOffline and online bootcamps as part of our onboarding processPresident’s club—an opportunity to celebrate exceptional results and reward top performers in high-class vacation destination Quota attainment has been recognized as higher than market average, according to RepVueUncapped commissions

Qualifications

• 5-7 years of experience in Operations, Revenue Operations, or Customer Success Operations, with a meaningful portion of that time directly supporting Customer Success or post-sale functions
• Experience operating at a Director level or equivalent scope, with ownership over planning, performance, and cross-functional initiatives
• Track record of building or significantly maturing Customer Success operational frameworks, not just maintaining existing systems
• Experience in B2B SaaS or a recurring revenue business model, ideally in a scaling environment
• Demonstrated ability to partner with senior leadership and influence decisions that impact company performance

Annual Total Cash Compensation Range

$224,848 USD to $341,769 USD. This includes an annual variable compensation component consisting of a performance-based bonus, typically ranging from $56,212 to $85,442, based on target performance.

About The Perks

• Strong product-market fit recognized by RepVue
• High earning potential with clear quota attainment visibility
• Life insurance
• Low cost medical, dental, and vision plans
• Accidental death and dismemberment (AD&D) insurance
• Dependent Care Savings Accounts and Flexible Spending Accounts
• Health Savings Account
• Short-term and long-term Disability
• Employee Assistance Program
• Employee Resource Groups
• Paid parental leave
• Relief Fund
• Travel coverage

About The Company

Semrush is the leading brand visibility platform, empowering marketers to command their online presence and create measurable impact. Built on the industry’s most expansive proprietary dataset, Semrush delivers AI-driven insights across GEO, SEO, Agentic Search Optimization, content marketing, paid media, and social strategy. The company was founded in 2008 and is headquartered in Boston, MA with a global presence across North America, Europe and Asia. We’ve built something people are proud to be part of. And the awards agree: Great Place to Work, DEI Workplace, Diversity Champion Award, International Inclusion Award, Most Women Friendly Employers, Best Place for Working Parents.

About Semrush's Diversity, Equity, and Inclusion Commitments

Semrush is an equal opportunity employer. Building a better future for marketers around the world unites people from all backgrounds. Even if you feel that you don’t 100% match all requirements, don’t be discouraged to apply! We are committed to ensure that everyone feels a sense of belonging in the workplace. We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws.