Director - Customer Growth

About the role

At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always.

Responsibilities

• Drive seamless customer experiences and personalized support throughout the customer journey in the small & medium business segment; foster deep customer relationships, drive engagement, create value, and ultimately grow revenue.
• Meet retention and growth goals and targets by leading multiple teams in an inside sales SaaS center to attain daily production metrics and KPIs.
• Manage multiple Associate Directors as direct reports who lead account management teams consisting of Strategic Account Managers.
• Plan and prioritize activity and sales and renewal pipeline for leaders to achieve goals with an emphasis on team management, productivity and accurate forecasting.
• Meet regularly with team members either individually or in groups to provide feedback, coaching, and direction for daily sales activities.
• Identify, plan, and execute strategies for achieving monthly, quarterly, and annual sales goals.
• Communicate with other various departments in collaborative efforts and maintain relationships with these departments to ensure future sales and customer success.
• Navigate effectively through the company structure and culture to achieve the desired outcomes for the team.
• Build strong, diverse, and inclusive teams and identify and select high quality talent to develop and retain.
• Create a team environment which motivates all employees to do their best and set the tone at the top for a respectful and supportive workplace.
• Manage overall operations, budget, quota, and call volumes throughout the Inside Sales centers.
• Implement and evaluate sales strategies to exceed departmental revenue attainment, delivering superior Customer Experience and meeting all performance standards.
• Provide ongoing coaching and development of Inside Sales Managing Partners and their sales reps' knowledge of products and service skills/competencies to exceed results.
• Motivate, coach, and train employees in the inside sales centers to reach performance objectives.
• Develop action plans designed to increase sales productivity and strategic goals with team to drive revenue objectives.
• Establish monitoring standards and measurement parameters for the sales management team to ensure all Key Performance Indicators are met.
• Collaborate cross-functionally with different departments to drive sales and expand existing customer base.
• Manage design of coverage schedule across inbound, outbound, and digital assist queues to ensure coverage in accordance with outlined customer contact objectives.
• Make recommendations regarding the hiring, firing, advancement, performance, promotion or any other change of status of team members; assess employee performance, hold employees accountable, take appropriate corrective actions, and train and provide ongoing direction and feedback to team members.

Where You’ll Be Working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Requirements

• Bachelor’s degree or four or more years of work experience.
• Six or more years of relevant work experience.
• A track record of demonstrated sales success — consistency in meeting and exceeding device and lead conversion targets for a sustained amount of time.
• A history of sales mentorship and office leadership — having positively impacted the performance and results of others on their team and/or in the office.

Qualifications

Even better if you have one or more of the following:

• A degree.
• Four or more years of SaaS, marketing, training, and/or customer service experience.
• Effective negotiation and closing skills.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.