Director, Customer Growth
Ladders · United States · 3 days ago
RemoteRemoteSales$130k–$180k/yrFull-time
Responsibilities
- Drive holistic portfolio growth through incremental sales and new business acquisition
- Develop and execute a growth plan targeting both existing and new clients with an AI focus
- Serve as a subject matter expert on customer AI strategy and integration of products into AI initiatives
- Lead, mentor, and coach a team of Account Managers in complex, AI-driven conversations
- Engage with C-level and technical leaders to design AI-centric solutions for clients
- Leverage customer insights to create targeted new business strategies and compelling value propositions
- Utilize data-driven insights for predictive risk management and customer retention
Qualifications
- 10+ years in account management, customer success, or sales leadership; 3+ years leading teams
- Proven experience in driving incremental revenue and acquiring new logo business
- Deep understanding of generative and agentic AI, including customer use cases and market trends
- Exceptional ability to articulate AI-centric solutions and business value to C-level stakeholders
- Experience in SaaS, AI/ML, or enterprise technology environments preferred
Benefits
- Medical, Dental & Vision Insurance
- Flexible Time Off Program
- Paid Holidays
- Paid Parental Leave
- Global Employee Assistance Program (EAP)