Director, Customer Growth

About the role

DataRobot delivers AI that maximizes impact and minimizes business risk. Our platform and applications integrate into core business processes so teams can develop, deliver, and govern AI at scale. The Director of Customer Growth leads a team of Account Managers who support strategic partnerships with our national customers, while also driving efforts to expand existing partnerships and acquire new logo business.

Responsibilities

• Drive a strategy for both incremental sales within the existing customer base and net-new business acquisition.
• Develop and execute a growth plan emphasizing identifying, pursuing, and closing incremental sales within the existing portfolio, while also targeting and acquiring new clients based on the market's adoption of AI.
• Serve as a domain expert on how customers are leveraging agentic and generative AI, and advise both current and prospective clients on how to integrate our products and services into their AI stack to deliver measurable business outcomes and accelerate their AI transformation.
• Lead, mentor, and coach a team of Account Managers, ensuring the team is proficient in both incremental and new business development.
• Act as a strategic partner, engaging with C-level and technical leaders to co-innovate and design AI-centric solutions for both existing customers and potential new clients.
• Leverage insights and success stories from the existing customer base to develop targeted new business strategies and compelling value propositions for prospective clients.
• Utilize data-driven insights to monitor client health, proactively identify potential churn risks, and manage growth opportunities.
• Partner closely with Sales on new business opportunities, and with Customer Success, Product, and Marketing to deliver a seamless, high-value experience that helps customers achieve their AI-driven goals.
• Track key metrics, including customer retention, expansion revenue, new business revenue, and pipeline performance, with a specific focus on growth driven by AI-focused initiatives.

Requirements

• Proven experience in a senior account management or sales leadership role, with a strong focus on both driving incremental revenue and acquiring new logo business.
• Deep understanding of the generative and agentic AI landscape, including customer use cases, market trends, and implementation challenges.
• Exceptional ability to engage and influence C-level and senior technical stakeholders by clearly articulating how AI-centric solutions drive business value.
• Experience developing and executing both account expansion and new business strategies that successfully incorporate AI and deliver measurable business outcomes.
• Excellent leadership, communication, and cross-functional collaboration skills.

Qualifications

10+ years in account management, customer success, or sales leadership, including 3+ years leading teams. Experience in SaaS, AI/ML, or enterprise technology environments strongly preferred. Bachelor’s degree in Business, Technology, or related field; MBA preferred.

Benefits

Competitive pay and benefits with our employees’ well-being at the core, including: Medical, Dental & Vision Insurance, Flexible Time Off Program, Paid Holidays, Paid Parental Leave, Global Employee Assistance Program (EAP) and more!