Director, Customer Experience, Patient Access Liaison Field Team, Neuroscience Commercialization

Responsibilities

• Set and communicate strategic priorities for the PAL field team
• Motivate the team for optimal performance and monitor progress
• Collaborate with third-party partners to ensure messaging consistency
• Develop key customer relationships and extract insights for internal action
• Challenge existing models to maximize effectiveness of the PAL approach
• Assess market strategies for future product indications
• Represent the team in key meetings and collaborate with the Customer Experience and Strategy & Operations teams

Qualifications

• Bachelor’s degree in a relevant field; advanced degree preferred
• Minimum of 10 years in customer-facing roles or related fields
• Demonstrated ability to lead teams effectively
• Strong strategic planning and implementation skills
• Excellent communication and collaboration abilities
• Ability to synthesize insights into actionable strategies
• Experience managing complex stakeholder expectations (Supplier management preferred)

Benefits

• Medical, dental, and vision care coverage
• Well-being programs including EAP and reimbursement accounts
• 401(k) plan and various insurance protections
• Flexible paid time off policies and paid national holidays
• Additional time off for volunteering or special leave, including Global Shutdown breaks