Director Critical Time Transition Program

Job Summary

The Director of the Critical Time Transition Program for Children, Youth and Families (CTTP) provides leadership and direction to the CTTP team which is responsible for facilitating the safe transition of children/youth from a hospital setting to the community.

About the Role

Lead the design, development and implementation of the CTTP program, in alignment with state regulations, program guidelines and agency policy and practice, and in collaboration with hospital partners, external stakeholders and Hillside leadership.

Responsibilities

• Collaborate with CTTP programs throughout the state to give input to OMH on the ongoing evolution of the CTTP program.
• Oversee and direct all program components of the CTTP program, which includes the Critical Time Intervention (CTI) and the Transitional Residential Setting (TRS) teams.
• Demonstrate ability to understand various funding streams and manage complex program budget, including successfully coordinating funding through various payers.
• Maintain Full Time Equivalents (FTEs) within budgeted parameters and manage program expenses to budget.
• Collaborate with the Local Governmental Unit (LGU), Director of Community Service (DCS)/Mental Health Commissioner and work in collaboration with NYS OMH and other state agencies to provide training and support around the development and implementation of the program.
• Build a team of high performing staff with a goal of hiring staff from the most prevalent cultural group of service users and staff with lived experience with the mental health system.
• Ensure coordination of child/youth discharge to the community, warm hand-off to community care management and facilitation of the use of the TRS as required for brief periods of stabilization.
• Ensure the team provides both in-reach to the hospital as well as continued connection to the child/youth and family/caregiver after discharge (if applicable) from the Transitional Residential Setting.
• Build and foster professional relationships in order to successfully navigate the service delivery systems within the local communities, including local hospitals and community providers.
• Facilitate and maintain a program culture of Diversity, Equity, Inclusion and Belonging.
• Ensure staff and youth safety, comfort and well-being.
• Monitor and respond to child/youth movement, including referral, admissions and discharge.
• Consult and coordinate with hospital and agency team members to ensure continuity and quality of care.
• Ensure the team works closely with families/caregivers and coordinates with the hospital partner.
• Foster an intensive care management and family/caregiver engagement approach.
• Provide clinical direction and oversight to all clinical aspects of the program.
• Participate in OMH-directed training and technical assistance, including but not limited to regular calls, learning collaboratives, etc.
• Utilize all available data, such as PSYCKES, to make sound clinical decisions and to assist with an informed discharge planning approach.
• Ensure continuous quality improvement of services and development of the program, including regular monitoring and reporting of program outcomes.
• Ensure the care provided to the child/youth in care is compliant with all federal, state, and local statutes, regulatory agency standards and Hillside policies including but not limited to NYS Office of Mental Health (OMH) and Council on Accreditation (COA).
• Develop and deliver coordinated services in accordance with general accepted community standards of professional practice as part of an interdisciplinary team.
• Actively participate in agency committees, projects and initiatives, as assigned.
• Assume on call responsibilities on a rotating basis as per facility guidelines, as assigned.

Qualifications

• Master’s degree required
• Minimum 5 years of relevant clinical experience post Master's degree required
• Minimum 5 years of leadership or management experience required
• Experience with care coordination and/or hospital and community behavioral health system navigation or other relevant experience required

Skills

• Ability to provide direction, motivate, and inspire a team to achieve organizational goals while maintaining high standards of client care.
• Sound judgment and critical thinking ability to assess situations, prioritize tasks, and make timely and effective decisions, particularly in high-pressure or emergent situations.
• Ability to effectively manage conflicts and resolve interpersonal disputes among staff members or between staff and patients/families in a constructive and diplomatic manner to promote a positive work environment and maintain patient satisfaction.
• Possess and maintain accurate knowledge of all regulatory and practice regulations and treatment protocols with special attention to HIPAA requirements.
• Demonstrate the highest standards for ethical and professional conduct at all times and towards all client and families.
• Possess and maintain accurate knowledge of services provided both by the Agency and by external service providers, and maintain contacts as needed in order to efficiently access care for clients.

Benefits

Competitive salary range starting at $77,000 with potential for $120,000 based on experience.

Pay

$77,000 Minimum pay rate, $120,000 Maximum pay rate, based on experience.

Schedule

Variable scheduling including evenings and weekends.