Director, Credit Strategy & Accounts Receivable

Credit Risk Management & Strategy

Implement, maintain, and communicate corporate credit policies, risk appetite, and portfolio concentration limits. Evaluate customer creditworthiness and ensure appropriate credit limits and multipliers are in place. Monitor overall portfolio health, including financial trends, stress indicators, and risk exposure.

Collections & Cash Flow Optimization

Lead end-to-end collections strategy to improve cash flow and minimize Days Sales Outstanding (DSO). Provide leadership on collection actions, including escalation to legal remedies when appropriate. Oversee resolution of complex customer disputes and negotiate payment structures or amendments.

Compliance & Governance

Ensure all credit and collection activities comply with applicable laws, regulations, and internal standards. Partner with internal audit, external auditors, and regulatory entities as needed. Deliver regular reporting on credit exposure, portfolio health, and risk metrics.

Leadership & Cross-Functional Collaboration

Lead, develop, and manage the Credit and Accounts Receivable team. Drive employee engagement, performance management, and professional development. Partner with Sales, Finance, Legal, and Risk teams to align credit strategy with business goals. Support sales efforts through customer engagement, including visits to customers and branch locations. Lead ERP or system implementations related to credit and AR. Take on additional responsibilities as needed to support the organization.

Qualifications

• Bachelor’s degree in business, Accounting, Finance, or a related field (or equivalent experience)
• Seven to ten years of experience in credit management, accounts receivable, or related functions
• Prior leadership experience with direct team management
• Strong understanding of credit risk principles, including exposure management, collections, and invoicing
• Experience with ERP systems, including involvement in implementations or enhancements
• Proven ability to lead AR operations and drive process improvements
• Strong analytical skills with the ability to interpret financial and operational data such as DSO and bad debt trends
• Excellent communication and stakeholder management skills
• Demonstrated ability to collaborate across functions and build trusted partnerships
• Effective problem-solving and decision-making skills, with the ability to act quickly when needed
• Willingness to travel and maintain an in-office presence as required