Director, Creative Operations

We need to output HTML fragment with sections: About the role? Actually the posting includes "About Us", "Position Summary", "Essential Functions", "Key Performance Indicators", "Qualifications", "Knowledge, Skills & Abilities", "Success Profile". We need to use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. But we must only include sections when posting has real specific content. We have content for About Us (but not About the role). The instructions: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to map sections accordingly. Likely we should have sections: About the role (maybe from Position Summary), Responsibilities (Essential Functions), Requirements (Qualifications), Skills (Knowledge, Skills & Abilities), maybe Benefits? Not present. Pay? Not present. Schedule? Not present. So we omit those. We must not repeat job title as heading. No Job ID. We need to preserve all substantive info. Use

• for any list of duties/requirements/benefits. Use

  for prose. We need to extract content. Let's parse: About Us: Since 1977... (paragraph). Could be placed under About the role? Actually About Us is company description. Could be placed under About the role? Might be better as About the role? But instructions say About the role heading for section headings. Could use About the role to include Position Summary and maybe About Us? However they said "About the role" as example. We could treat About Us as About the role? Might be okay. But we also have Position Summary separate. Could combine. Better: Use About the role for Position Summary (the role description). And maybe include About Us as a separate paragraph before? But we need to follow headings only when content exists. Could have About the role (Position Summary) and maybe a separate About the company? Not in list. Probably we should include About the role as Position Summary. And maybe include About Us as a

  before any heading? The instruction: Output ONLY the HTML fragment — no /. It didn't forbid having a leading paragraph before headings. But they said use

  for section headings (e.g. About the role, Responsibilities...). So we can have a

  for About Us then

  About the role

  etc. Let's extract Position Summary: "The Director, Creative Operations is responsible for building and leading the operational infrastructure that enables the Brand Creative team to deliver exceptional work efficiently and at scale. This role oversees the end-to-end creative workflow, from intake, scoping and prioritization through resourcing, production, approvals and final delivery, creating clarity, accountability and visibility across the team. Working closely with the VP, Brand Creative, the Director will lead day-to-day Creative operations, manage project workflow and oversee photography operations, including management of LAGOS’ in-house photographer and Bangkok-based photographer/retoucher. This role will establish the processes, resources and operating rhythms that enable the team to execute effectively, maintain clear priorities and move creative work seamlessly from concept through delivery." That's prose. Essential Functions: multiple bullet-like paragraphs. We need to turn each into list items under Responsibilities. Essential Functions sections: - Creative Operations & Project Management (with sub-bullets) - Photography Operations & Team Management - Resource & Team Management - Cross-Functional Operations & Collaboration - Budget, Asset Management & Delivery We need to capture each bullet's content. Let's list them: Creative Operations & Project Management: - Own the end-to-end Brand Creative workflow, from project intake and briefing through production, review, approval and final delivery, establishing clear ownership, timelines, priorities and handoffs across concurrent workstreams. - Translate business and marketing priorities into actionable creative workflows and resource plans, maintaining visibility into team capacity, dependencies, upcoming needs and potential risks. - Partner with the VP, Brand Creative and creative leadership to drive accountability, follow-through and effective prioritization across the team. - Continuously improve creative processes, tools and ways of working to increase efficiency, scalability and capacity without compromising creative quality. Photography Operations & Team Management: - Own the end-to-end photography workflow across in-house and Bangkok resources, from product readiness and shot planning through scheduling, retouching, approvals and final asset delivery. - Directly manage LAGOS’ in-house photographer and Bangkok-based photographer/retoucher, setting priorities, workload, expectations and development goals. - Partner with the Art Director, Brand Creative, E-Commerce and other stakeholders to translate photography requirements into clear schedules, production plans and capacity allocations across locations. - Coordinate larger campaign and content shoots with creative leadership, production partners and external vendors, ensuring alignment on timelines, resources, workflow and delivery. Resource & Team Management: - Assess Creative team capacity and resource needs, guiding prioritization and allocation across internal team members, freelancers, agencies and external partners while proactively identifying gaps and bottlenecks. - Manage and develop direct reports through clear expectations, ongoing feedback, coaching and performance management, fostering a collaborative, accountable and solutions-oriented environment. - Identify opportunities to thoughtfully integrate AI and emerging tools into Creative workflows to improve efficiency, capacity and the team's ability to focus on higher-value work. Cross-Functional Operations & Collaboration: - Serve as a key operational partner between Creative and Marketing, Digital/E-Commerce, PR, Sales, Product Development and other teams, establishing clear briefs, timelines, ownership and handoffs. - Partner closely with Product Development to understand product readiness and changes throughout the development lifecycle, proactively identifying impacts to photography, creative assets and timelines. - Identify recurring friction points and implement scalable tools, processes and project-management practices that strengthen how Creative works with its partners. - As the Creative Operations function matures, support select broader cross-functional initiatives where stronger planning, workflow or project-management structure can improve outcomes. Budget, Asset Management & Delivery: - Manage day-to-day administration and tracking of the Creative department budget in partnership with the VP, Brand Creative, including project spend, commitments, forecasts, invoices and purchase orders, while partnering with Finance and Accounting on accurate processing and reconciliation. - Own post-production, retouching and asset-delivery workflows, partnering with the Art Director on selects and creative review and establishing clear standards for approvals, quality control, naming, version control, distribution and access. - Partner with Creative and cross-functional teams to identify channel-specific deliverables and specifications early in the process, ensuring final assets are accurate, organized and delivered on time. Key Performance Indicators: list of KPI headings (no details). It says: "Creative Project DeliveryWorkflow Efficiency & ScalabilityResource & Capacity ManagementPhotography Operations & ThroughputAsset Delivery & QualityBudget ManagementCross-Functional Effectiveness". This seems like just headings without description. According to rule: do NOT create a section if only filler/placeholder text like "not specified", "N/A", "varies", "TBD". This is just headings with no detail; maybe we should omit KPI section because no substantive detail. Could we treat as list? It's just headings; maybe we can omit. Qualifications: list of bullet points. Qualifications: - 7–10+ years of experience in creative operations, creative project management, marketing operations or a related field, with experience leading complex creative workflows and teams. - Demonstrated experience leading and developing teams, including managing internal employees, freelancers, agencies and/or international resources. - Strong understanding of photography and content production workflows, including shot planning, scheduling, retouching, approvals and final asset delivery. - Strong project, resource and capacity-management skills, with the ability to prioritize competing workstreams, manage dependencies and proactively address risks and bottlenecks. - Experience managing departmental and/or project budgets, including forecasting, spend tracking, invoice management and partnership with Finance and Accounting. - Proficiency with project-management and workflow tools; experience with Asana preferred. - Excellent communication, collaboration, judgment and problem-solving skills, with the ability to build effective relationships across creative and cross-functional teams. - Experience in luxury, fashion, retail, beauty or another highly creative consumer brand environment preferred. Knowledge, Skills & Abilities: list of headings (like categories) but no detail. It lists: Creative Operations & Workflow Management, Creative Project & Production Management, Process Design, Optimization & Scalability, Resource, Capacity & Prioritization Management, Photography & Content Production Workflows, Post-Production, Retouching & Asset Delivery, Team Leadership & Talent Development, Budget & Financial Management, Cross-Functional Collaboration & Stakeholder Management, Project Management & Workflow Tools, Creative Judgment & Problem Solving, Communication, Organization & Execution. These are just headings; no detail. According to rule, we should not create a section if only filler/placeholder text. So we may omit Knowledge, Skills & Abilities section. Success Profile: paragraph about success measurement. We could include as maybe a section? Not in list of headings but we could treat as maybe "About the role"? But we already used About the role for Position Summary. Could add another section like "Success Profile" but not in allowed headings list. The instruction says use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says use those for those specific types. Probably we should stick to those headings. Success Profile could be considered part of About the role or maybe we can omit. But we need to preserve all substantive information. The Success Profile paragraph is substantive. Where to put? Could be under About the role as additional paragraph. Or we could create a custom heading like

  Success Profile

  but not in list. The instruction says "use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't say we cannot use other headings, but suggests those are typical. Safer to include Success Profile as a paragraph under About the role or maybe under Responsibilities? Probably better to add a separate

  Success Profile

  as it's substantive. The instruction didn't forbid other headings; just gave examples. I think it's okay. But to be safe, we could incorporate Success Profile into About the role section as additional paragraph. Thus final HTML:

  About Us paragraph

  About the role

  Position Summary paragraph

  Success Profile paragraph

  Responsibilities

  • ... each bullet from Essential Functions

  Requirements

  • ... each qualification bullet
  We should not include Skills section because Knowledge, Skills & Abilities lacked detail. Check for any boilerplate to remove: none. Now craft HTML. Need to ensure proper escaping of special characters like “, ’ etc. Use straight quotes. Let's write. About Us paragraph: "Since 1977, LAGOS has been a pioneer in fine jewelry, combining precious materials and expert craftsmanship to offer modern, iconic styles for men and women. The brand’s signature Caviar collections offer bold, unique styles that encourage personal expression." Note apostrophe: brand’s -> brand's. Position Summary paragraph: as above. Success Profile paragraph: "Success in this role is measured by the Brand Creative team's ability to consistently deliver high-quality work efficiently, predictably and at scale. The successful candidate builds the operational infrastructure, processes and workflows that create clarity around priorities, ownership, resources and timelines, enabling the team to focus on high-value creative work. They effectively balance competing priorities and resources across internal teams, photography, freelancers, agencies and international partners while maintaining strong standards for quality, efficiency and delivery. Through strong leadership and cross-functional partnership, they create accountability, improve how Creative works with the broader organization, and establish scalable ways of working that support the continued growth of the LAGOS brand