Director Contract Operations

About the role

The Director of Contract Operations will lead contracting operation activities for Biosimilars and Specialty products, overseeing a team responsible for rebate/discount process management, contract operations, and supporting departmental operations to drive commercial value and minimize risk.

Responsibilities

• Lead contracting operation activities for Biosimilars and Specialty products.
• Lead a diverse team on rebate/discount process management and contract operations to ensure successful outcomes against commercial strategies.
• Lead and support departmental operations.
• Be key in decisions regarding daily business functions and ad‑hoc projects.
• Optimize payer, wholesaler, provider, specialty pharmacy, GPO, and membership contract operations while minimizing risk to Fresenius Kabi.
• Bring awareness to contract risks and suggest mitigating solutions.
• Work with key stakeholders to direct cross‑functional teams and manage priorities that deliver optimal commercial value.
• Interact with multiple internal Fresenius Kabi US and Global business functions.
• Practice proactive management, drive collaboration, and be a positive team leader.
• Successfully facilitate and complete contracting projects in a matrix environment to facilitate business decisions that generate the greatest revenue and profit return.
• Responsible for a contracting operations team, contract set up, and policies that support growth initiatives in Biosimilars and Specialty products.
• Lead and assist National Account and field sales negotiate contracts with a variety of Fresenius Kabi customers with operational support.
• Further develop a brand‑like drug market contract operations process for hospital & clinic GPOs and payer rebates.
• Oversee Managed Care invoice and accurate rebate payment management.
• Develop 340B investigation process for payer contracts and potential double dipping in Medicaid.
• Supervise the development of EDI and accuracy of membership onboarding for new biopharma customers.
• Manage Model N setup for new contracts across business channels.
• Manage contract invoices and accurate payment analysis.
• Develop Agiloft, contract analytics platforms, contract membership, and Model N solutions.
• Apply strategic business insights and competitive market intelligence to identify new opportunities.
• Assist on new contract initiative and operation set up for key Payor, GPO, IDN and Provider agreements.
• Directly interface with customers on contract operations and disputes.
• Identify process improvement opportunities and develop tools to assist in contract deliverables.
• Contribute to the preparation of ad‑hoc presentations, process solutions, and assess the impact of contracts.

Requirements

• Bachelor’s degree required; advanced degrees or certifications are a plus.
• Minimum 10+ years related work experience in the pharmaceutical industry, including 5 years with financial/marketing/contract/market access knowledge.
• Minimum of 5 years of direct people management experience with demonstrated ability to develop and lead high‑performing teams.
• In‑depth knowledge of payer medical and pharmacy rebate claims invoice payment process.
• Deep understanding of the many players in the US supply chain.
• Strong desire to self‑learn in a high‑volume department.
• Brand/Biosimilars/Biologic experience highly preferred.
• Strong written and verbal communication skills; must be able to develop content vs delegate.
• Demonstrated business acumen skillset to weigh multiple factors when making decisions.
• Superior interpersonal and leadership skills with the ability to manage cross‑functional teams.
• Effectively manage internal projects and external customer deadlines.
• Microsoft Excel at the advanced level required, including superior analytical and critical thinking skills with ability to make recommendations based on analysis.
• Knowledge and comfort level with operating systems; experience with SAP, BEX, Qlik, Veeva, Spring CM, and Model N preferred.
• Able to manage and prioritize multiple complex projects with demonstrated time‑management skills.
• Ability to effectively speak, read, write, and understand English to perform essential functions, including independently understanding policies, procedures, training materials, and workplace communications.

Benefits

• Medical, dental, and vision coverage
• Life insurance
• Disability
• 401(k) with company contribution
• Wellness program

Pay

Salary range: $180,000 – $210,000 per year. Eligible for an annual bonus plan with a target of 16% of base salary.