Director, Consumer Credit Portfolio Solutions

About the role

As the Director, Consumer Credit Portfolio Solutions, you will partner with executive leaders at financial institutions to help them deploy capital into consumer lending assets through the Upstart Marketplace. You'll advise CEOs, CFOs, Chief Lending Officers, and investment leaders on how Upstart's marketplace can help them achieve their balance sheet, growth, and profitability objectives.

Responsibilities

• Lead the execution of go-to-market initiatives across Personal Loans, HELOC, Indirect Auto, and future marketplace products.
• Develop executive relationships with CEOs, CFOs, Chief Lending Officers, Chief Credit Officers, and Boards.
• Grow marketplace originations through new institutional partnerships.
• Lead complex commercial discussions.
• Demonstrate how Upstart assets improve yield, diversify portfolios, increase customer/member acquisition, and support strategic growth initiatives.
• Present portfolio analytics, return expectations, and marketplace trends to executive audiences.
• Recruit, coach, and develop a team of Consumer Credit Portfolio Account Executives.
• Establish sales strategy, market coverage, territory design, and performance expectations.
• Build a culture of accountability, continuous improvement, and customer obsession.
• Develop scalable commercial processes, executive messaging, account planning frameworks, and best practices that improve execution across the team.
• Represent Upstart externally at industry conferences, executive forums, and trade associations.

Requirements

• 8+ years of experience working with banks or credit unions in strategic partnerships, institutional sales, capital markets, lending, or financial services.
• Demonstrated success advising executive leaders on complex financial, lending, capital markets, or strategic partnership solutions.
• Experience engaging executive decision makers including CEOs, CFOs, Chief Lending Officers, Chief Credit Officers, and Boards.
• Strong understanding of consumer lending products including Personal Loans, HELOC, Auto Lending, or Mortgage.
• Understanding of bank and credit union balance sheet management, capital deployment, portfolio strategy, or loan sales.
• Excellent executive communication and presentation skills.
• Ability to navigate complex organizations and influence cross-functional stakeholders.
• Self-starter who thrives in an entrepreneurial environment.
• Proven track record of developing and leading a go to market team.

Qualifications

• Existing executive relationships within regional banks and credit unions.
• Experience with forward flow, whole loan sales, securitization, warehouse lending, or capital markets.
• Understanding of risk-adjusted returns and consumer credit portfolio construction.
• Familiarity with AI-enabled lending and consumer credit analytics.