Director, Consumer Center of Excellence
Overview
The Director, Consumer Center of Excellence role focuses on leading key initiatives to enhance the Compliance Management Program (CMP) within the Compliance Fair and Responsible Banking (FRB) team. The role involves collaborating with stakeholders to improve governance practices, leveraging data and analytics, and providing strategic guidance.
Responsibilities
- Play a key role in contributing to the effective design and delivery of specific initiatives intended to enhance the existing Compliance Management Program
- Collaborate with stakeholders such as General Compliance Advisory & Testing, Enterprise Risk Management, other IRM groups, Audit, business risk offices, and front-line process owners to enhance existing governance practices
- Leverage data and analytics to inform outcomes and proactively identify opportunities for improvement
- Collaborate with cross-functional teams to accomplish shared objectives
- Anticipate, identify, and escalate problems early and propose potential mitigations
- Provide strategic program leadership, driving program alignment in a matrixed, highly complex regulated environment
- Design, develop, and manage risk management-focused project plans in a complex dynamic environment, revising needs to meet changing requirements
Qualifications
- Bachelor’s Degree or military experience
- At least 8 years of experience in compliance, risk management, legal, or audit
- At least 5 years of process, project, or program management experience
- At least 4 years of people management experience
Preferred Qualifications
- Master’s Degree or Juris Doctor
- Certified Regulatory Compliance Manager (CRCM) or Certified Enterprise Risk Professional (CERP)
- 7+ years of experience in financial services
- Experience designing and implementing compliance management programs
- Expertise in consumer protection laws (e.g., FCRA, SCRA)
Pay
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
- Chicago, IL: $187,300 - $213,700 for Director, Compliance
Benefits
Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
Equal Opportunity Employer
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
Contact Information
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.