Director - Consumer Bank Change Adoption Lead

About the role

This director will drive stronger change management across Consumer Bank by improving how changes are communicated, sequenced, deployed, adopted, and sustained. They will embed practical change management disciplines into delivery and operating model work, while helping leaders and teams understand what is changing, why it matters, how it impacts them, and how they are expected to work differently.

Responsibilities

• Embed the Product Operating Model into Delivery
• Support the implementation of the Product Operating Model in translating defined roles, standards, and practices into day-to-day team execution
• Ensure alignment between Product, Technology, PMO, and Operations
• Incorporate new ways of working into value stream and initiative execution
• Build a Repeatable Change Management Discipline
• Create lightweight standards, tools, and routines for change impact assessment, stakeholder mapping, readiness planning, communications, adoption support, and post-launch reinforcement
• Define the minimum change management expectations for major Consumer Bank initiatives, scaled appropriately based on size, risk, and audience impact
• Reinforce a consistent approach to change without creating unnecessary process burden or slowing delivery
• Integrate Adoption into Execution
• Partner on capacity management and prioritization
• Optimize change sequencing and saturation
• Manage Change Sequencing, Capacity & Saturation
• Assess timing, audience overlap, dependency risk, and cumulative impact to reduce change fatigue and avoid poorly sequenced deployments
• Partner with leaders to prioritize, phase, or adjust change activity when teams are facing too much change at once
• Establish Feedback Loops & Continuous Improvement
• Capture insights from teams and gaps in roles, capabilities, or processes
• Partner with Product CoP and leadership to continuously improve change management discipline and practices in Consumer Bank
• Measure Adoption, Sentiment & Effectiveness
• Define adoption, readiness, and effectiveness indicators for major changes
• Monitor whether teams understand the change, feel prepared for it, and are using new processes, tools, or ways of working as intended
• Use feedback, survey themes, pulse checks, delivery outcomes, and operational metrics to identify where change is not landing well
• Provide leadership reporting and insights that connect change management activity to adoption, employee experience, delivery effectiveness, and business outcomes

Requirements

• 7+ years of relevant experience or equivalent combination of education and experience
• A High School Diploma or GED equivalent
• A Bachelor’s degree, preferably in Business, Organizational Development, Communications, Human Resources, Technology, Operations, or a related field
• 7+ years of professional experience in change management, transformation, product/delivery enablement, business operations, or related roles
• 3–5+ years leading change for complex, cross-functional initiatives, preferably across Product, Technology, Operations, Risk/Controls, PMO, or business teams
• Demonstrated experience with: Change communication and stakeholder engagement, Change impact assessment and readiness planning, Cross-functional systems thinking, Influence and leadership coaching, Change sequencing and portfolio awareness, Data-driven adoption measurement

Qualifications

• High School Diploma or GED equivalent
• Bachelor’s degree, preferably in Business, Organizational Development, Communications, Human Resources, Technology, Operations, or a related field
• 7+ years of professional experience in change management, transformation, product/delivery enablement, business operations, or related roles
• 3–5+ years leading change for complex, cross-functional initiatives, preferably across Product, Technology, Operations, Risk/Controls, PMO, or business teams
• Demonstrated experience with: Change communication and stakeholder engagement, Change impact assessment and readiness planning, Cross-functional systems thinking, Influence and leadership coaching, Change sequencing and portfolio awareness, Data-driven adoption measurement

Skills

• Change communication and stakeholder engagement
• Change impact assessment and readiness planning
• Cross-functional systems thinking
• Influence and leadership coaching
• Change sequencing and portfolio awareness
• Data-driven adoption measurement

Benefits

Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).

Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.

Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.

Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.

Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Pay

$125,000 - $190,000 USD

Schedule

All work requirements are subject to change at any time based on leader discretion and/or business need. The Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager.