Director, Construction Services (PTX7242026)

Company Overview

RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states + Washington DC. We serve a diverse array of clients including homeowners' associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients. Ranked #3 out of 5,000+ firms in the community management industry, RealManage delivers exceptional solutions at competitive prices using cutting-edge cloud-based technologies and mobile apps.

Our mission is to offer comprehensive and innovative solutions that surpass customer expectations through transparency, performance measurement, and rapid improvement. We foster a workplace culture that promotes professionalism, growth, and diversity while maintaining financial strength and continual innovation.

RealManage is a values-based company guided by the following principles:

• Integrity: We always do the right thing.
• Respect: Mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: We are part of something special and much larger than any of us.
• Personal Relationships: People do business with people they like.
• Always Improving: We are never satisfied, always learning, and always growing.

This is a field-based leadership position requiring residence within an assigned market/territory (e.g., Texas or the Carolinas) and availability for regular in-market travel, with periodic travel across the broader Construction Services footprint.

About the Role

We are seeking an experienced, consultative construction leader to serve as a player-coach for a defined Construction Services market. This role combines direct ownership of a smaller territory—identifying opportunities, developing scopes, administering bids, and overseeing construction projects—with leadership responsibility for an assigned group of Construction Services Managers (CSMs). The Director acts as a trusted advisor to clients, a coach to the team, and a key extension of the Senior Vice President of Construction Services in translating division strategy into consistent field execution.

Responsibilities

Scope Of Work, RFP Development, And Bid Analysis

• Conduct site walks and initial project assessments to define project objectives, priorities, and required professional services.
• Develop, review, and refine scopes of work and Requests for Proposal (RFPs) for capital, repair, and reconstruction projects.
• Solicit proposals, ensure bidders receive consistent project information, and review bids for exclusions, allowances, and pricing inconsistencies.
• Prepare bid-leveling documents, facilitate contractor interviews, and deliver board-ready recommendations.
• Coordinate with engineers, architects, consultants, and other specialists to ensure scopes and RFPs meet project requirements.

Construction Project Administration

• Represent the interests of the community association throughout project planning and execution.
• Monitor project scope, schedule, budget, quality, communication, and documentation; coordinate kickoff meetings, inspections, punch walks, and closeout.
• Review contractor pay applications and change orders; identify scope creep, cost exposure, or delays and escalate material risks with recommended corrective actions.
• Ensure warranties, permits, inspection records, closeout documentation, and lien releases are properly collected.

Market Development And Client Relationships

• Serve as the primary Construction Services representative for an assigned market or regional territory, developing trusted relationships with Market Leaders, CAMs, board members, and regional leadership.
• Identify capital improvement, repair, reconstruction, and large-loss rebuild opportunities; build and maintain a healthy pipeline of current- and future-year opportunities.
• Educate internal teams and client communities on the role, value, and capabilities of Construction Services.
• Provide regular updates, board presentations, and consultative guidance on project direction throughout the client relationship.

Team Leadership And CSM Coaching

• Provide day-to-day leadership, coaching, and performance accountability for an assigned group of Construction Services Managers (CSMs).
• Conduct regular one-on-ones focused on pipeline health, revenue performance, project status, and professional development.
• Coach CSMs on board presentations, contractor management, bid analysis, and difficult stakeholder conversations; help onboard and train new CSMs.
• Review underperforming markets or stalled opportunities, develop corrective action plans, and document performance concerns in partnership with the Senior Vice President and Human Resources.
• Participate in candidate interviews and provide hiring recommendations.

Vendor And Partner Management

• Develop and maintain a preferred-vendor network based on market needs, trade coverage, performance, and pricing.
• Evaluate contractor capabilities, responsiveness, documentation, and client-service performance; address recurring performance or billing concerns.
• Help resolve escalated disagreements among vendors, CSMs, and community associations.

Quality Assurance And Compliance

• Ensure all projects comply with local, state, and federal regulations as well as company policies and procedures.
• Review scopes, RFPs, bid comparisons, and board-facing communications for quality and consistency; help establish consistent operating standards across assigned CSMs.

Communication And Coordination

• Act as a primary point of contact for clients, contractors, CSMs, and internal stakeholders, facilitating effective communication and collaboration.
• Conduct regular project and market meetings to provide updates, address issues, and offer strategic guidance.

Risk Management And Performance Reporting

• Identify potential project and market risks and develop mitigation strategies; monitor progress and escalate issues that may impact timelines, quality, or client satisfaction.
• Review and validate revenue forecasts, 90-day pipeline projections, and CRM data; provide regular performance updates and risk summaries to the Senior Vice President of Construction Services.

Plus, other work-related tasks as needed.