Director of Construction Services

About the role

SERVPRO® Join a leadership-driven, results-focused environment where consistency, quality, and operational excellence across all construction divisions are critical to success. The Director of Construction Services ensures construction activities are aligned across all Multi-Unit Operations Markets, supports strategic initiatives, and maintains strict compliance with brand standards.

Responsibilities

• Leadership & Culture: Ensure franchise culture is adopted and maintained across all construction divisions; Build and maintain trusted relationships with directors, managers, key customers, clients, and partners.
• Strategic Planning & Performance Management: Collaborate with executive leadership and construction managers to develop annual plans and budgets; Assign quarterly objectives aligned with annual plans and budgets; Hold managers accountable for performance and results; Evaluate overall performance using key performance metrics (KPMs).
• Policies, Procedures & Compliance: Define, revise, and implement policies, procedures, and guidelines to ensure consistency across all MUOs; Ensure construction standards meet quality expectations and comply with all safety rules, policies, and procedures; Develop policies to monitor contractor compliance with schedule, budget, quality, safety, and contract requirements.
• Operations & Resource Management: Manage procurement and resource allocation across all MUOs; Evaluate operational efficiency and implement improvements aligned with organizational objectives; Develop and maintain emergency preparedness, security plans, and continuity strategies.
• Financial Oversight & Risk Management: Review financial data and adjust budgets to promote profitability; Assess, analyze, manage, and mitigate operational and financial risks.
• Talent Development & Leadership Growth: Assist construction managers with recruiting, training, and guiding construction teams; Cultivate and support rising talent within the organization; Continue professional and personal development in leadership, management, and team-building skills; Perform other tasks and duties as assigned by the employer.

Requirements

• Strong ability to review and negotiate contracts
• Excellent leadership, management, and organizational skills
• Strong analytical, problem-solving, and decision-making abilities
• Proven business acumen and industry knowledge
• Outstanding written and verbal communication skills
• High school diploma or GED required
• Project management experience preferred
• Bachelor’s degree in Engineering or a related construction field

Skills

• Ability to work on active construction sites, including lifting, bending, and navigating stairs or tight spaces as needed
• Ability to manage multiple projects and prioritize tasks efficiently
• Strong organizational and problem-solving skills
• Ability to travel overnight when needed

Benefits

• Competitive pay
• Paid training and professional development
• Career progression opportunities
• Superior benefits package