Director, Concierge Rehabilitation

About the Role

Provides strategic leadership and direction for Concierge Rehabilitation operations, ensuring high-quality, patient-centered care, regulatory compliance, and consistent operational standards.

Responsibilities

• Develops long-term strategic plans and identifies opportunities for new programs, service expansion, and innovative care models based on organizational priorities, market trends, and patient needs.
• Leads implementation of new programs, service expansion, and strategic initiatives to support organizational growth and enhance patient access and experience.
• Develops communication and education strategies to increase awareness of Concierge Rehabilitation services among physicians, clinical departments, administrators, referral sources, and community partners.
• Partners with Legal, Compliance, and Risk Management to ensure regulatory compliance and appropriate program oversight.
• Partners with Revenue Cycle and Finance to optimize billing processes, reimbursement, financial performance, and operational efficiency.
• Develops and manages operating and capital budgets; monitors financial performance, forecasts future growth, evaluates profitability, and recommends strategies to improve operational and financial outcomes.
• Establishes standardized documentation processes that support quality, operational efficiency, regulatory compliance, and program evaluation.
• Establishes standardized processes for measuring and communicating participant progress, outcomes, and overall program value.
• Recruits, develops, mentors, and retains high-performing leaders and staff while fostering employee engagement, accountability, succession planning, and professional development.
• Partners collaboratively across clinical, operational, research, finance, marketing, and executive leadership teams to advance organizational priorities and strategic initiatives.
• Partners closely with Global Patient Services and physician leadership to coordinate individualized patient solutions, enhance the concierge experience, and identify future service opportunities.
• Partners with Marketing and Business Development to increase program visibility, strengthen referral relationships, identify target markets, and support growth initiatives.
• Provides leadership, coaching, performance management, succession planning, and workforce development to build and sustain a high-performing team aligned with organizational culture and strategic objectives.
• Promotes innovation and evidence-based practice through collaboration with researchers, academic institutions, industry partners, and clinicians to advance Concierge Rehabilitation services.
• Establishes and monitors key performance indicators related to patient experience, quality, operational efficiency, employee engagement, and financial performance.
• Leads continuous improvement initiatives utilizing data analytics and performance improvement methodologies.
• Identifies and develops strategic partnerships and business opportunities that support the growth and long-term sustainability of Concierge Rehabilitation.
• Represents Concierge Rehabilitation on organizational committees and serves as a strategic advisor to executive leadership regarding service line development.
• Directs Concierge Program Managers in the establishment and integration of clinically sound processes and procedures into practice, ensuring quality care and adherence to regulatory standards.
• Through ongoing analysis of industry trends, business needs, value to patients, and ability to advance organizational mission, proposes recommendations for new and/or expansion of program offerings.
• Executes development of new and expansion of existing program offerings based on organizational need, patient benefit, industry trends, and leadership alignment.
• Provides ongoing education to other hospital departments, administrators, and medical staff on program offerings, appropriate patients, and referral processes.
• Performs all other duties that may be assigned in the best interest of the organization.

Requirements

• Bachelor's degree required; Master's degree in Healthcare Administration, Business Administration, Rehabilitation Sciences, or related field preferred.
• Licensure or registration in the State of Illinois, if applicable for professional discipline.
• Minimum seven years of progressively responsible healthcare leadership experience, including demonstrated success leading multidisciplinary teams, strategic planning, financial management, operational improvement, and program development.
• Quantitative and analytical ability to evaluate organizational and financial performance, develop marketing strategy, and forecast staffing needs.
• Interpersonal skills necessary to provide effective leadership and communicate effectively with patients, patient families, referring parties, managed care organizations, payors, and staff.
• Demonstrated experience in business planning, healthcare operations, financial stewardship, and service line growth.
• Experience developing strategic partnerships and leading cross-functional initiatives.
• Strong analytical skills with demonstrated ability to interpret operational, quality, and financial data to support executive decision-making.
• Demonstrated leadership in change management, continuous improvement, and organizational development.

Reports directly to the Vice President, Outpatient DayRehab Operations.