Director, Communications Content & Creative Operations

Responsibilities

• Design, implement and run the communications team's content and creative pipeline to ensure seamless workflows between the communications, brand, storytelling, creative teams and their stakeholders.
• Build and maintain the digital infrastructure and tools necessary to track content development and production, prioritizing AI implementation where possible.
• Lead the teams through the adoption of new platforms and processes, prioritizing and ensuring that our content and creative teams are empowered by operational structures.
• Establish metrics for success, building reports that analyze project outcomes and identify areas for future improvement.
• Collaborate with executive stakeholders to align the content and creative pipeline with broader business goals and brand messaging.

Program Management

• Direct the planning and implementation of complex, cross-functional programs that require a sophisticated understanding of institutional goals.
• Establish metrics for success and build comprehensive after-action reports to identify areas for future improvement.
• Anticipate bottlenecks and resource gaps, providing guidance to keep high-priority initiatives on track.

Freelancer Recruitment, Support, and Management

• Develop and lead a comprehensive strategy for the recruitment and onboarding of freelance talent to support our content and creative needs.
• Build impactful, collaborative relationships with external partners, ensuring they are integrated into the Times' culture and mission.
• Oversee the systems that support the freelancer lifecycle, including contract management, resource allocation, and performance feedback.

Qualifications

• 10+ years of direct work experience in program management, creative operations, marketing operations, communications operations within a media or technology environment.
• Proven track record of managing large-scale, multidisciplinary processes and influencing stakeholders at the executive level.
• Mastery of digital content platforms, project management software, and data reporting tools.
• Experience distilling complex operational challenges into actionable strategies.
• Expertise in working under pressure and managing high-volume portfolios with conflicting timelines.
• Maintain rigorous quality control across all project stages, catching inconsistencies in copy, design, and production specs before they reach stakeholders.