Director, Commercial Operations-East

This role is designed for a commercial operations leader who will play a key part in supporting the successful development and launch of an innovative healthcare product. The position will serve as a strategic partner to field teams, ensuring operational excellence across CRM, targeting, logistics, and commercial processes. You will collaborate closely with cross-functional stakeholders to optimize field effectiveness and enable data-driven decision-making in a fast-moving biopharmaceutical environment.

About the role

This opportunity combines strategic planning, vendor management, training, and hands-on execution. The ideal candidate will bring deep industry expertise, strong communication skills, and the ability to build scalable commercial infrastructure. As part of a fully remote organization, you will have the flexibility to work while making a measurable impact on a critical product launch.

Responsibilities

• Serve as the primary commercial operations partner for field teams, supporting sales, medical affairs, and market access stakeholders.
• Lead CRM implementation, administration, training, and ongoing optimization in collaboration with external technology partners.
• Manage field alignment activities, including territory design, field roster management, healthcare organization and healthcare provider targeting, and data change requests.
• Support incentive compensation processes, prescription allocation reviews, and reporting-related challenges.
• Coordinate sample operations, logistics, and vendor activities to ensure efficient field support.
• Manage fleet operations and logistics in partnership with external providers and field leadership.
• Train commercial teams on reporting tools, data sources, CRM capabilities, and operational processes.
• Facilitate credentialing and state licensing processes for field employees.
• Develop and maintain strong relationships with internal stakeholders and external vendors to ensure operational alignment.
• Use performance metrics and analytics to identify opportunities for improving field force effectiveness and commercial execution.

Requirements

• 8+ years of experience in the biotechnology or pharmaceutical industry.
• 3+ years of experience in commercial operations, field training, or related commercial enablement functions.
• 3+ years of field experience as a sales representative, first-line manager, or medical science liaison.
• Proven experience supporting pharmaceutical commercial launches or field force effectiveness initiatives.
• Strong knowledge of commercial CRM platforms, including Veeva CRM, OpenData, and Network solutions.
• Experience managing multiple vendors across CRM implementation, incentive compensation, sampling, and fleet operations.
• Demonstrated ability to work effectively with multiple internal stakeholders and field teams.
• Strong analytical skills with experience using reporting tools and performance metrics.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to operate independently in a remote environment while managing multiple priorities.

Benefits

• Competitive annual salary range of $160,000 - $185,000.
• Fully remote work environment.
• Opportunity to contribute to the development and launch of an innovative healthcare product.
• Collaboration with experienced cross-functional teams in a growing organization.
• Exposure to strategic commercial operations, field enablement, and launch execution.
• Up to 15% travel required, including occasional overnight travel.
• Opportunity to influence commercial infrastructure, processes, and operational strategy.