Director, Commercial Lines - Healthcare

At HUB International, we believe the best workplaces invest in their people, celebrate their communities, and build cultures where everyone belongs. Recognized as one of America's Greatest Workplaces for Culture, Belonging, and Community, and among the top 20 Best Finance Companies to Work For as rated by women, we help individuals, families, and businesses protect and plan for what matters most through insurance, retirement, and wealth management products and services. With over 540 locations and more than 20,000 professionals across North America, HUB combines the resources of a global firm with the agility of a regional team.

About the role

Responsible for the administration, operation, and retention goals of the Commercial Accounts Department in assigned location(s) and/or industry vertical. This role supervises and manages assigned personnel and the servicing of commercial accounts in accordance with HUB’s practices, policies, and procedures.

Responsibilities

• Oversee the operation of the department by setting and communicating direction, objectives, planning, organizing, and coordinating with other departments (claims, finance, etc.).
• Direct department services within accepted insurance principles and HUB Broker Standards while seeking process improvements with input from direct reports.
• Supervise and direct department personnel, including training, motivation, performance appraisal, career path mentorship, and salary recommendations.
• Handle employment practices, including recommending hiring or dismissal, onboarding direct reports, and identifying, recruiting, and coaching top talent.
• Provide strategic oversight and alignment with overall goals and initiatives; communicate strategy clearly and measure success.
• Review and analyze renewal and retention trends and their financial impact on goals and objectives.
• Foster a collaborative team culture with continuous feedback and a growth mindset.
• Assign accounts and work to department personnel, including handling and servicing new accounts with Producers.
• Provide technical knowledge and expertise on risk identification and appropriate coverage.
• Handle and service assigned high-complexity commercial accounts when needed.
• Assist customers with coverage suggestions and resolve complaints for client retention.
• Identify opportunities and support new business development from existing accounts.
• Oversee premium collection for accounts assigned to the department.
• Implement a quality control review process to ensure excellent customer service and work quality.
• Stay informed of industry changes and trends to anticipate and respond to growth opportunities.
• Perform other responsibilities as assigned by the President, Commercial Lines, or industry vertical practice leader.

Requirements

• Seven to ten years of commercial lines insurance experience.
• Three to five years of department leadership and supervisory experience.
• Thorough knowledge of commercial lines coverages and markets.
• Producer’s license.
• Experience with agency management systems.
• Proficient with Microsoft Office products (Excel, Word, PowerPoint).
• Excellent organizational, interpersonal, and communication skills.
• Ability to work effectively in a team environment.
• Bachelor’s degree strongly preferred.
• Dependable, energetic, and hard-working with efficient time management.

Benefits

• Medical, dental, vision, and prescription drug coverage.
• Health Plan Reimbursement Program.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs).
• 401(k) Savings Plan.
• Life and disability insurance.
• Long-term care coverage.
• Employee Assistance Program (EAP).
• Comprehensive wellness program.
• Identity theft protection, group legal, accident, critical illness, and pet insurance.
• Low-cost loan program and student loan resources.
• Vacation, holiday, sick, and personal time off.
• Flexible work arrangements.
• Dress for Your Day Policy.
• Comprehensive onboarding and continuing education.

Pay

The expected salary range for this position is $132,247 to $225,000 annually, depending on skills, experience, and location.

Schedule

Hybrid work schedule based in the Milford, MA office.