Director, Commercial Comp Programs and Profitability Measurement

About the role

The main purpose of this job is to serve as the leader accountable for the incentive compensation and customer profitability programs for the commercial segment. The Director is responsible for strategy, design, governance, integrity, and management of incentive compensation programs, and serves as a thought-leader and trusted advisor to senior and executive management. This role also has responsibility for the commercial customer profitability program, ensuring the program is maintained in an accurate and effective manner that provides valuable insights for pricing and other relationship management decisions.

Responsibilities

• Owns the strategic direction, governance, and overall health of the Commercial Customer Profitability and Incentive Compensation Programs, ensuring ongoing alignment with business line objectives
• Provides executive-level insights on customer profitability and incentive compensation program effectiveness, using advanced statistical modeling, forecasting, and scenario analysis to inform business decisions
• Establishes and monitors key performance indicators (KPIs) for both programs, identifies areas for improvement, and implements necessary adjustments to enhance accuracy, efficiency, and scalability
• Leads cross-functional partnerships with Commercial Banking, Talent Management, Finance, and IT; to ensure seamless integration of data, timely data updates, and effective communication of system changes or enhancements
• Ensures compliance with all regulatory requirements, internal policies, and industry best practices. Implements robust security measures that safeguard sensitive financial and incentive data
• Directs system and program enhancements and transformation initiatives through disciplined project management, executive communication, and change leadership
• Oversees the creation and maintenance of accurate documentation, including reference/help guides, training materials, procedural documents, and other needed documentation
• Develops and executes short and long-term roadmaps that align with corporate strategy and business priorities
• Leads, mentors, and develops an engaged and high-performing team, providing guidance, coaching, and development opportunities appropriate to each team member's individual needs
• Fosters an environment that motivates team members to be accountable for results, while implementing the department strategy and upholding the company culture
• Communicates decisions, priorities and relevant information to appropriate levels of staff effectively
• Manages departmental budgets, vendor relationships, and resource allocation to maximize return on investment
• Perform other duties as assigned

Requirements

• Advanced leadership, organizational, and change management skills, with ability to lead complex, cross-functional projects from concept through execution, delivering measurable business outcomes
• Demonstrated ability leading, mentoring, and developing an engaged and high-performing team
• Strong statistical skills with proven ability to translate complex analytics into clear executive insights that inform business decisions
• Strong technical acumen, including database concepts, SQL, and other analytical tools
• Knowledge of regulatory requirements and risk management principles pertaining to banking data and financial systems
• Adaptability, resilience, and executive leadership presence aligned with organizational values and culture
• Advance level proficiency with Microsoft Word, Excel, Teams and Outlook

Qualifications

• Master’s degree in finance, accounting, statistics, or related field; or equivalent combination of education and progressive leadership experience
• 10+ years leading commercial customer profitability and incentive programs; or equivalent experience leading complex commercial programs within the financial services industry required
• 7+ years managing teams and fostering a collaborative work environment required
• Experience with incentive compensation or performance management platforms preferred (e.g. Varicent ICM)

Skills

• Leadership
• Organizational
• Change management
• Statistical modeling
• Forecasting
• Scenario analysis
• Executive insights
• Compliance
• Security measures
• Project management
• Communication
• Team development
• Accountability
• Adaptability
• Resilience
• Executive leadership
• Microsoft Office Suite

Benefits

• Employer-sponsored health, dental, and vision insurance
• 401(k)
• Life insurance
• Paid vacation
• Paid personal time
• Career development
• Education assistance
• Voluntary supplemental benefits

Pay

Annual Salary: $180,500.00 - $215,000.00 (Amount based on relevant experience, skills, and competencies.)

Schedule

Hybrid schedule: In office 3 days per week