Director, Collections - Strategy

About the role

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands. Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. The Director, Collections –Strategy is responsible for developing and executing enterprise-level strategies to optimize the recovery of outstanding debts while maintaining a strong customer-focused approach.

Responsibilities

• Lead the development, integration, and expansion of advanced technologies, including FICO tools, to enhance collections performance.
• Oversee system transitions, platform administration, and process improvements that increase operational efficiency and scalability.
• Maintain a customer-centric approach to collections, balancing debt recovery with positive client relationships.
• Build and scale quality control and audit functions to ensure compliance, risk management, and operational excellence.
• Monitor and analyze delinquency trends, and loss rates; adjust strategies as needed and communicate insights to executive leadership.
• Develop and implement collection strategies that maximize resources, minimize expense, and align with organizational goals.
• Ensure compliance with all federal and state regulations, company policies, and industry standards governing debt collection practices.
• Develop, update, and enforce collection policies, procedures, and protocols for business continuity, including natural disaster account blocking.
• Approve and manage collection-related expenses, ensuring fiscal responsibility and alignment with budget objectives.
• Prepare and deliver regular reports to senior management on performance, goals, risks, and strategic initiatives.
• Partner with cross-functional leaders to align collections operations with enterprise-wide strategies and priorities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Minimum 6 years’ experience in collections, credit risk management, or related financial services functions.
• Minimum 2 years’ leadership experience with demonstrated success in directing large-scale collections operations or specialized services teams.
• Bachelor's degree in Finance, Business or a related field.

Skills

• Proven experience developing and implementing strategies that balance delinquency/loss reduction with customer experience.
• Experience with FICO Decision Modeler and the optimization products.
• Strong background in regulatory compliance (FDCPA, UDAAP, state/federal lending and collections laws).
• Experience with system transitions, automation, and integration of advanced technologies (AI/RPA) in a collections environment.
• Demonstrated ability to lead cross-functional initiatives, manage budgets, and influence executive-level decision-making.
• Proven track record of achieving debt recovery targets.
• Strong technical skills from DM, Flows, SMS, Email, dialers etc.
• Strong leadership and team management skills.
• Analytical and data-driven mindset.
• Excellent communication and negotiation skills.

Schedule

This position is a hybrid role, requiring in-office presence based on business needs. The role requires flexibility to work various shifts to meet business needs, typically between the hours of 8:00 AM and 6:00 PM, Monday through Friday, with occasional weekend availability as needed. Travel requirements are estimated at 0–10%.