Director - Collections

Responsibilities

• Lead, mentor, and develop a team overseeing $100M+ AR and 4,000 customer accounts.
• Set performance expectations and drive accountability for aging, DSO, write-offs, and customer resolution metrics.
• Manage workload prioritization, staffing needs, and daily team operations.
• Hire, train, and onboard new team members.
• Oversee timely processing of payments, support cash application (including short-pays, credits, and remit advice), and ensure accuracy of administrative tasks.
• Conduct daily reviews of collection reports and ensure transparency to leadership through daily, weekly, and monthly reporting.
• Cook up collection activities across multiple product and service lines.
• Partner closely with Sales and Operations leadership to resolve customer issues, enforce collection guidelines, and manage customer account holds.
• Work with Finance and IT to support reporting, data accuracy, and system dependencies.
• Facilitate alignment across internal teams to resolve root‑cause issues impacting invoice quality or collectability.
• Champion Billing‑to‑Cash improvements and system enhancements to increase efficiency, accuracy, and customer satisfaction.
• Develop and maintain procedures, documentation, and job guides to support consistent execution.

Qualifications

• 10+ years of B2B collections experience in customer‑facing environments.
• 5+ years leadership experience managing teams of 7 or more.
• Experience in shared services or financial operations highly preferred.
• Bachelor’s degree in Finance, Accounting, Business Administration, or related field preferred; MBA a plus.
• Background in car wash, manufacturing, or distribution industries is a plus.
• Strong communication skills, attention to detail, and professionalism.
• Proficiency in Microsoft Office required; SAP experience preferred.

Pay

100% employer paid medical plan.

Schedule

On-site position at our corporate headquarters in Tamarac, FL.