Director of Collections

The Director, Regional Collections is responsible for leading the collection strategy and performance across the U.S. and Canada, with a focus on maximizing cash flow, reducing past-due receivables and DSO, and minimizing financial exposure.

Responsibilities

• Lead the regional collection strategy and oversee collection performance across the U.S. and Canada.
• Provide leadership and oversight of local and offshore shared-service collection activities.
• Partner closely with Sales, Credit, Finance, Customer Service, Operations, and other stakeholders to remove collection barriers and resolve significant customer issues.
• Build and develop a high-performing collections organization through strong leadership, coaching, accountability, and consistent execution.
• Identify root causes of recurring delinquency, disputes, and collection barriers and implement sustainable, cross-functional solutions.
• Lead and participate in strategic projects and continuous improvement initiatives impacting Collections and the broader Quote-to-Cash process.

Qualifications

Education Required: Bachelor's Degree. Preferred areas of study include Accounting, Business Administration, Economics, or a related discipline. An equivalent combination of education and relevant professional experience may be considered.

• Extensive knowledge of commercial collections, accounts receivable management, and strategies for reducing delinquency and DSO.
• Knowledge of the ocean container shipping, transportation, logistics, or related industries preferred.
• Strong understanding of AR metrics, including Days Sales Outstanding (DSO) and collection effectiveness, and their impact on working capital and liquidity.
• Familiarity with credit agency risk ratings and their implications.
• Demonstrated ability to develop and execute collection strategies across large and complex commercial portfolios.
• Strong leadership, coaching, mentoring, and talent-development capabilities.
• Experience working with and influencing offshore Shared Service Centers, remote teams, and third-party service providers.
• Strong customer negotiation and relationship-management skills.
• Ability to assess collection risk and make sound decisions regarding collection priorities and recovery strategies.
• Ability to communicate significant collection risks, trends, and recommended actions to senior leadership.
• Strong analytical skills with the ability to translate collection data into actionable business priorities.
• Ability to influence outcomes within a highly cross-functional and matrixed organization.
• Excellent executive-level written, verbal, and presentation skills.
• Demonstrated ability to identify root causes, simplify complex processes, and drive continuous improvement.
• Ability to effectively balance competing priorities in a fast-paced business environment.
• Advanced proficiency in Microsoft Excel and experience with collection, ERP, reporting, and analytics systems.

Preferred Skills

• 5–10 years of relevant industry experience required.
• 8–10 years preferred in commercial collections, accounts receivable, finance, or a related discipline.

Pay range and compensation package

At CMA CGM, we are committed to fair and equitable compensation practices. The expected salary range for this position is $95,000–$122,000 annually. Actual compensation will be determined based on a variety of factors, including the candidate's qualifications, skills, experience, and location. In addition to base salary, this position may be eligible for:

• Performance-based bonuses
• Comprehensive benefits, including health insurance, retirement plans, tuition reimbursement, and paid time off
• Professional development opportunities