Director - Cluster Leader/Unified Client Portal, Development (50386)

Responsibilities

• Regularly deliver features in an agile way, delivering against the strategic priorities and business outcomes of the workstream.
• Create a culture of continuous improvement, championing the use of automation, metrics, and AI to create efficiency and enhance business intelligence.
• Understand the service line business processes and solutions for the workstream.
• Manage partner expectations and competing requests for the shared product.
• Partner with the Service Lines’ Functional Product Owners to implement a solution that delivers the planned ROI for the firm.
• Partner with the Technical Product Owner to ensure technology solution meets functional requirements.
• Owning strategic direction of the product.
• Manage escalations and blockers ensuring alignment of solutions with corporate priorities.
• Ensure compliance with regulatory, risk, security, and financial standards.
• Manage vendor relationships ensuring top talent is allocated to the firm, timelines and quality of deliverables is met.
• Able to operate at multiple levels as the situation requires (e.g., hands-on problem solving, strategic, etc.).

Qualifications

• Have a bachelor’s degree.
• Have at least 8 years of experience managing multi-business stakeholder projects.
• Have at least 5 years of experience owning and implementing a product.
• Possess exceptional communication, negotiation, and interpersonal skills to collaborate across departments and levels.
• Be highly inquisitive and proactive partner to business and IT stakeholders.
• Communicate a compelling vision and practical execution plan.
• Have demonstrated success in execution, from strategy creation to post implementation operations.
• Have experience in complex, matrixed environments.
• Possess strong financial skills – experience quantifying ROI, establishing and managing budgets, evaluating investment cases.
• Possess excellent organizational and problem-solving skills and the ability to work effectively under pressure.
• Be a results-oriented leader, comfortable navigating ambiguity, and heavily adaptable to the evolving business landscape.