Director Infrastructure
Position Summary
The Manager of Infrastructure is responsible for architecting, building, and maintaining the company’s IT Infrastructure. Manages the operation of on-premise data centers, servers, networks, and other technology platforms across the company. Manages relationships and ensures provider performance for off-premise (e.g., Cloud, Hosted, IaaS) IT Infrastructure services. Designs, evaluates and makes recommendations for secure and effective technology solutions. Delivers IT Infrastructure projects and monitors effectiveness in meeting the business needs.
Strategy & Governance
Serves as a member of the IT Infrastructure & Operations Leadership Team. Provide a consistent approach and collaborate with other members of IT management, such that decisions are made in line with both the IT and business strategies and objectives. Participate in the development, communication, management, and maintenance of IT policies and procedures within the IT organization. Maintain an industry awareness of information technology, IT best practices, and related technology trends, particularly in relation to the 3PL industry. Identify innovation opportunities and working with the business leaders, plan how to leverage that technology or practice to the benefit of Verst. Monitor regulatory guidelines and emerging industry standards to ascertain their impacts on the enterprise-wide systems.
People & Resource Management
Guide and supervise technical staff in the day-to-day operations. Train, mentor, and develop employees, improving individual skills and contribution to company performance. Work directly with outside IT vendors or service partners in the support of VERST’s IT infrastructure. Ensure that the vendors meet the business needs/SLAs and are compliant with contractual terms & conditions.
Service Management & Operations
Work with company managers to identify, recommend, develop, implement, and operate VERST’s systems. Enforce authorized and appropriate access controls. Participate in the planning, direction, and coordination of the design, installation, and connectivity of computer and network systems, as well as hosted and on-premises servers and storage. Adhere to the Change Management Policy, to ensure system changes are made in a controlled and transparent manner. Enable reliable delivery of change to the business and mitigate the risk of negatively impacting the stability of the existing operations and back-office environments. Manage and administer software and operating system licenses for company compliance. Provide direct hands-on trouble-shooting and other service-related activities. Provide a timely and effective response to user requests and resolution of incidents. Record and fulfill user requests as related to infrastructure incidents or requests. Record, investigate, diagnose, escalate, resolve, and track incidents. Prepare periodic activity or progress reports, as well as the assisting with the preparation of business cases and proposals.
Infrastructure Management/Architecture
Balance current and future needs for availability, security, reliability, performance, and capacity of IT systems and infrastructure through the forecast of future performance and capacity requirements. Test network and server performance and provide performance statistics and reports. Participate in the planning of Verst’s infrastructure lifecycle by determining each asset’s ability to provide value to the organization relative to its cost. Maintain the infrastructure asset registry and roadmap, including when to retire, grow or replace, repurpose or sustain. Define and document the company network, systems, or any specific solution or project.
Security & Risk Management
Ensure that IT infrastructure processes are compliant with company policy, governmental laws, regulations, and contractual requirements. Participate in the design and implementation of security defenses and practices to prevent breaches related to identity, company data, brand image, personal information, or any other information deemed to be sensitive. Assist the development, management, and testing of the overall disaster recovery plan, ensuring business continuity as it relates to the IT infrastructure.