Director - Platform Infrastructure

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About the role

The Platform Infrastructure Leader defines and executes the strategy, governance, and operating model for EY’s global platform infrastructure services. This role is accountable for secure, resilient, scalable, and cost-effective infrastructure that enables business growth, operational excellence, regulatory compliance, and technology transformation. Responsibilities cover on-premises and hybrid infrastructure across global data centers, in-country data rooms, compute, storage, backup, network, security-enabled infrastructure services, and vendor-delivered managed services. The role involves close collaboration with technology, cybersecurity, finance, procurement, business stakeholders, and strategic vendors.

Responsibilities

• Strategy & Leadership
  • Own the 3–5-year infrastructure strategy and roadmap across global data centers, in-country data rooms, and vendor-managed services.
  • Shape the future-state operating model for infrastructure engineering, operations, governance, service delivery, and support.
  • Lead modernization across automation, platform engineering, cloud enablement, resilience, and operational optimization.
  • Ensure infrastructure capabilities support business growth, cybersecurity resilience, compliance, and measurable business value.
  • Provide executive-level insight on investments, risks, service performance, vendor outcomes, transformation progress, and financial performance.
• Infrastructure Operations & Service Delivery
  • Oversee enterprise infrastructure platforms, including compute, storage, backup, network, data center, and related services.
  • Ensure availability, resilience, capacity, disaster recovery, incident/problem management, monitoring, and operational excellence.
  • Track KPIs, SLAs, reliability, performance, service quality, and continuous improvement outcomes.
  • Drive automation, performance improvement, cost optimization, and service simplification.
• Platform Engineering & Technology Enablement
  • Lead platform engineering practices that enable secure, scalable, automated, and self-service infrastructure capabilities.
  • Promote Infrastructure-as-Code, DevOps, DevSecOps, CI/CD, configuration management, and automation-led operating models.
  • Partner with architecture, security, application, and product teams to deliver integrated technology solutions.
  • Ensure infrastructure design supports scalability, innovation, resilience, and future business requirements.
• Vendor & Third-Party Management
  • Manage strategic relationships with infrastructure vendors, technology partners, managed service providers, and outsourcing organizations.
  • Partner with Supply Chain Services on vendor selection, contracting, commercial governance, and performance management.
  • Hold vendors accountable for SLAs, quality, risk, compliance, service improvement, and value delivery.
  • Lead vendor reviews, escalation management, budget oversight, and roadmap alignment.
• Financial & Resource Management
  • Manage budgets, forecasts, investment plans, and financial reporting with support from the Business Management Office.
  • Drive cost optimization while maintaining service quality, resilience, and business value.
  • Support investment prioritization, business cases, sourcing strategies, and vendor commercial decisions.
  • Ensure effective use of internal teams, contractors, vendors, and managed service resources.
• Security, Risk & Compliance
  • Ensure infrastructure services meet security, risk, regulatory, compliance, and enterprise governance requirements.
  • Partner with cybersecurity teams to strengthen platform security, resilience, identity controls, vulnerability management, and Zero Trust alignment.
  • Lead disaster recovery, business continuity, operational risk, control remediation, and compliance readiness activities.
• Stakeholder Management
  • Build trusted relationships with senior business, technology, finance, risk, procurement, and vendor stakeholders.
  • Translate business needs into infrastructure strategies, investment priorities, and measurable outcomes.
  • Provide executive reporting on performance, risk, financials, vendor outcomes, and transformation delivery.
  • Lead cross-functional collaboration to resolve issues, align priorities, and deliver enterprise outcomes.
• Leadership & Strategic Direction
  • Set a clear long-term vision, translate strategy into roadmaps and investment plans, and balance innovation, resilience, risk, cost, and operational excellence.
  • Influence senior leaders, C-suite stakeholders, boards, and external partners through clear, commercially grounded recommendations.
  • Communicate complex technical topics in a simple, actionable, and business-relevant way.
  • Lead through influence in a global matrix environment with distributed priorities, accountabilities, and decision rights.
  • Lead geographically dispersed teams across employees, contractors, vendors, and partner organizations.
  • Create a high-performance culture focused on accountability, service excellence, inclusion, continuous improvement, and innovation.
  • Champion transformation, automation, operating model change, and adoption of new ways of working.

Requirements

• Technical and Operational Expertise
  • Expert knowledge of enterprise infrastructure architecture across compute, storage, backup, network, virtualization, operating systems, data center, and hybrid hosting environments.
  • Experience designing, operating, and modernizing highly available, resilient, and scalable global infrastructure platforms.
  • Strong understanding of platform engineering, Infrastructure-as-Code, configuration management, CI/CD, DevOps, DevSecOps, and self-service infrastructure models.
  • Ability to define and drive automation strategies that improve reliability, speed, control, and operational efficiency.
• Security, Compliance, and Service Management
  • Knowledge of cybersecurity frameworks, IAM, Zero Trust, privileged access management, encryption, vulnerability management, and security controls.
  • Experience aligning infrastructure controls to frameworks such as ISO 27001, NIST, GDPR, SOC, and enterprise governance requirements.
  • Strong understanding of ITIL, incident, problem, change, service level, capacity, availability, monitoring, observability, and operational excellence practices.
  • Understanding of disaster recovery, business continuity, resiliency planning, and operational risk management.
• Data Center, Hosting, and Vendor Management
  • Knowledge of data center operations, hybrid hosting models, cloud migration, disaster recovery technologies, storage, and backup solutions.
  • Experience leading infrastructure modernization and cloud transformation initiatives.
  • Ability to govern and challenge strategic vendors across hosting, network services, managed infrastructure services, and security operations.
  • Experience assessing vendor roadmaps, service performance, architecture proposals, operational capability, and commercial value.
• Experience
  • Significant experience leading enterprise-scale infrastructure, platform operations, data center, hosting, network, storage, backup, and on-premises services in complex global environments.
  • Proven experience delivering infrastructure transformation, modernization, automation, cloud enablement, and operating model change.
  • Extensive experience governing vendors, managed service providers, outsourcing arrangements, and strategic technology partnerships.
  • Strong knowledge of infrastructure architecture, service management, cybersecurity resilience, risk, compliance, and operational support models.
  • Experience managing budgets, investment prioritization, business cases, sourcing decisions, and vendor commercial negotiations.
  • Demonstrated success leading geographically distributed internal, vendor, contractor, and partner teams in matrixed global organizations.
  • A minimum of 20+ years of experience in the IT industry, leading global teams of senior resources across geographies with excellent business acumen.
  • Mindset of product/service delivery and drive for continual innovation and improvements.
• Key Competencies
  • Strategy, execution, and business-value orientation.
  • Executive leadership, influence, and stakeholder engagement.
  • Infrastructure, platform engineering, cloud, data center, and network services expertise.
  • Vendor management, commercial acumen, and financial discipline.
  • Service management, operational excellence, resilience, security, and compliance.
  • Change leadership, problem-solving, decision quality, and innovation.

Qualifications

• A degree in computer science, engineering, or a related field or equivalent work experience; MBA or MS degree preferred.
• Executive presence and strong communications, facilitation, and presentation skills.
• Strong delivery skills (e.g., ability to scope/size a project, staff a team with the appropriate skill set, provide subject matter direction and guidance to a team, manage the delivery of an engagement workstream).
• Knowledge of hardware vendors and operating systems.

Supervision Responsibilities

Leads a geographically dispersed Platform Infrastructure team and indirectly governs vendor-managed services. This role reports to the Head of Infrastructure & Operations.

Travel as required, expected to be less than 5–10% of activity.

Pay

The base salary range for this job in all geographic locations in the US is $203,600 to $403,100. The base salary range for New York City Metro Area, Washington State, and California (excluding Sacramento) is $244,300 to $458,000. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills, and geography.

Benefits

• Comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business.
• Medical and dental coverage.
• Pension and 401(k) plans.
• Flexible vacation policy, allowing you to decide how much vacation time you need based on your personal circumstances.
• Time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Schedule

Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client