Director - Cloud Operations, Reliability & Engineering (CORE)

Key Responsibilities

• Engineering Foundations & Operational Enablement
• Lead a globally distributed engineering organization spanning platform engineering, process engineering, product onboarding, AI engineering, automation, sovereign cloud engineering, and tool configuration/integrations
• Deliver the engineering foundations — tooling, automation, platform capabilities, and AI Ops services — that enable CORE’s operations, SRE, and customer delivery teams to operate at scale
• Drive continuous operational improvement through innovative use of automation and AI — reducing manual effort, accelerating time-to-value for customers, and improving the reliability and efficiency of SaaS operations
• Own the product onboarding engineering process — ensuring new products and releases from multiple product segments are production-ready, with ops readiness checklists, release verification, and customer journey testing
• Manage engineering budgets, vendor relationships (including cloud service providers), and technology selection decisions — balancing build vs. buy vs. partner to deliver outcomes efficiently
• AI Ops & Automation
• Design and deliver impactful AI Ops services that transform how CORE operates — including digital agents for operational workflows, AI-assisted knowledge management, intelligent runbook automation, and predictive operations capabilities
• Drive a unified AI Ops strategy that consolidates fragmented point tools into a coherent framework, delivering measurable efficiency gains and enabling operations teams to scale without proportional headcount growth
• Evaluate and adopt emerging AI capabilities (agentic AI, LLM-based operations tools, automated diagnostics) with a focus on practical impact — moving from proof-of-concept to production-grade operational services
• Establish an automation-first culture within engineering — systematically identifying manual processes across the SaaS operations lifecycle and delivering automation that reduces toil, improves consistency, and frees teams to focus on higher-value work
• Product & Solution Security Officer (PSSO)
• Serve as the security governance authority for CORE’s SaaS and cloud operations — with the backbone, visibility, and mandate to enforce standards when security is at risk
• Own security policy, standards, and compliance across the CORE production environment, including SOC 2, ISO 27001, and regulated/sovereign deployment requirements
• Drive vulnerability management, cloud account hardening, and security incident response in partnership with the enterprise cybersecurity organization
• Oversee certifications lifecycle and audit readiness across SaaS, managed services, and specialized customer-facing environments
• Govern security engineering practices including vulnerability remediation, IAM compliance, encryption standards, and cross-tenant isolation
• Cross-Functional Execution in a Matrixed Environment
• Work across multiple product segments — not just a single product line — to ensure engineering foundations support the full breadth of CORE’s SaaS portfolio and the diverse requirements of each segment’s cloud journey
• Influence and drive to conclusion programs that span participation of multiple organizations — product segments, cloud platform providers, enterprise IT, cybersecurity, and commercial teams — without direct authority over all participants
• Partner with Operations leadership to bridge the engineering-to-operations gap, ensuring engineering delivers in formats operations can support and maintains shared accountability for customer outcomes
• Collaborate with Commercials on infrastructure cost modeling, container pricing, and FinOps governance to support SaaS margin improvement
• Work with Systems Architecture on infrastructure evolution, performance optimization, and cloud provider technology decisions
• Represent CORE engineering in enterprise-wide initiatives, positioning CORE as a consumer and contributor to enterprise engineering standards