Director, Clinical Services, Pharmacy

About the role

The Director of Clinical Services, Pharmacy, supports the overall company-wide management of Pharmacy and Clinical Services. This role directs high-quality pharmacy and clinical services in accordance with established policies, procedures, and laws regulating pharmacy practice.

Responsibilities

• Sets high standards of performance for area personnel and ensures adherence to all company philosophies, procedures, and regulations.
• Leads oversight of Clinical Services support to ensure clinical, ethical, and operational support to clinicians is available during and after business hours, especially where patient care guidance is required.
• Ensures that all pharmacy and clinical operations, practices, and procedures meet all licensing and standard requirements established by state, federal, and regulatory agencies.
• Oversees coordination and development of REMS program management tools to comply with FDA medication requirements and company process.
• Ensures coordination related to Clinical Services support across company departments which may include reimbursement, sales and marketing, operations, procurement, human resources and compliance teams.
• Develops and monitors Location Performance Improvement Programs, including location audits, in accordance with Company policies and procedures.
• Serves as a drug information resource to the company.
• Contributes to professional body of knowledge and advancing the company within the industry through preparing papers, reports, posters, presenting, for Company management and professional publications and conferences.
• Directs Clinical Services development of resources for new drugs, indications, and formulation to support implementation and team member clinical competency with.
• Maintains clinical skills and knowledge of pharmacotherapy, intravenous therapy, sterile compounding through ongoing education, reviewing literature, and participation in relevant in-services, seminars, and conferences.
• Communicates effectively and follows established channels of authority and communications throughout the organization.
• Adheres to all Company Policies, Procedures, and Standards of Conduct covered during initial orientation and referenced in branch handbooks, guides, and manuals.
• Reports to the appropriate manager(s) any known or suspected of violations of policies and procedures, regulations, or standards of conduct.

Requirements

• Bachelor of Science in Pharmacy (BSPharm) minimally required
• Doctor of Pharmacy (Pharm D) is preferred
• Active and unrestricted Pharmacist license in any state
• Minimum 4 years’ pharmacy operations and clinical pharmacy home and specialty infusion therapy experience
• Experience in and strong knowledge of clinical aspects of home infusion and specialty therapies
• Experience in accreditation and regulatory aspects of home and specialty infusion
• Management skills and experience in supervising the pharmacy aspects of home and specialty infusion therapy
• Experience supporting new drug (indication/formulation) activities
• Efficiency in the Company’s pharmacy dispensing system (e.g. CPR Plus) is desired
• Excellent verbal and written communication skills are necessary in interactions with patients, clients, management, and staff
• Excellent planning, problem solving, organizational, time management and customer service skills
• Ability to work effectively with others and as part of a team
• Proficient with Microsoft Excel, Word, and Outlook
• Ability and willingness to travel as needed to conduct branch audits and support accreditation activities across multiple locations

Qualifications

Bachelor of Science in Pharmacy (BSPharm) minimally required

Doctor of Pharmacy (Pharm D) is preferred

Active and unrestricted Pharmacist license in any state

Minimum 4 years’ pharmacy operations and clinical pharmacy home and specialty infusion therapy experience

Experience in and strong knowledge of clinical aspects of home infusion and specialty therapies

Experience in accreditation and regulatory aspects of home and specialty infusion

Management skills and experience in supervising the pharmacy aspects of home and specialty infusion therapy

Experience supporting new drug (indication/formulation) activities

Efficiency in the Company’s pharmacy dispensing system (e.g. CPR Plus) is desired

Excellent verbal and written communication skills are necessary in interactions with patients, clients, management, and staff

Excellent planning, problem solving, organizational, time management and customer service skills

Ability to work effectively with others and as part of a team

Proficient with Microsoft Excel, Word, and Outlook

Ability and willingness to travel as needed to conduct branch audits and support accreditation activities across multiple locations