Director, Clinical Services

About the role

The Director, Clinical Services (DCS) - Hospital Programs is the senior clinical leader accountable for quality, safety, and regulatory readiness across DaVita’s hospital and acute care partnerships. This role drives clinical excellence across inpatient dialysis, hospital-based programs, and physician-aligned care models by leading safety response, developing clinical leaders, and executing division-wide clinical strategy.

Responsibilities

• Owes hospital-based safety readiness, including CMS, CLUE, Joint Commission, and hospital credentialing requirements.
• Owns real-time response for serious safety events, Immediate Jeopardy surveys, and high-risk regulatory issues across hospital programs.
• Drives consistent execution of safety dashboards, incident response, and corrective action plans across all hospital sites.
• Leads the Hospital Clinical Services leadership team (hospital-based clinical leaders, nurse managers, and regional clinical partners).
• Drives performance management, leadership capability, and succession planning for hospital clinical leaders.
• Intervenes directly in underperforming teams, high-risk relationships, or complex physician/hospital dynamics.
• Identifies underperforming hospital programs (quality, safety, throughput, or experience) and deploys focused clinical recovery plans.
• Prioritizes resources and leadership attention based on risk, regulatory exposure, and patient impact.
• Partners with hospital operations and physician leadership to stabilize and elevate high-acuity programs.
• Owes the hospital clinical strategy for the division in partnership with the DVP and hospital operations leaders.
• Leads execution of hospital-focused clinical initiatives, quality improvement plans, and standardization across all hospital partnerships.
• Safeguards initiatives to translate into measurable improvement in patient outcomes, safety, and compliance.
• Acts as the clinical authority for hospital partnerships, balancing regulatory rigor with operational reality.
• Works in tight partnership with hospital executives, DaVita operations leaders, and physician groups.
• Provides visible, on-site leadership in high-risk or high-growth hospital programs.

Requirements

• Active Registered Nurse (RN) license
• Bachelor’s degree in Nursing or related field (Master’s preferred)
• 8-10+ years of clinical experience, with 4+ years in senior clinical leadership
• Deep experience with hospital-based care, acute services, or complex healthcare systems
• Strong command of regulatory, quality, and safety frameworks (CMS, Joint Commission, hospital accreditation)
• Proven ability to lead through complex stakeholder environments (hospitals, physicians, executives)
• Strong analytical, communication, and executive-level presentation skills
• Proficient in Excel, PowerPoint, Word, and Outlook

Qualifications

• Active Registered Nurse (RN) license
• Bachelor’s degree in Nursing or related field (Master’s preferred)
• 8-10+ years of clinical experience, with 4+ years in senior clinical leadership
• Deep experience with hospital-based care, acute services, or complex healthcare systems
• Strong command of regulatory, quality, and safety frameworks (CMS, Joint Commission, hospital accreditation)
• Proven ability to lead through complex stakeholder environments (hospitals, physicians, executives)
• Strong analytical, communication, and executive-level presentation skills
• Proficient in Excel, PowerPoint, Word, and Outlook

Skills

• Leadership and coaching skills
• Strategic thinking and execution
• Regulatory compliance expertise
• Collaborative problem-solving
• Effective communication and presentation skills

Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Family resources, EAP counseling sessions, access to Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

Pay

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits.

Schedule

Regional travel up to 50%, Evening and weekend availability as required for hospital or regulatory events, On-site presence in hospitals 2-3 days/week