Director, Clinical Informatics; Information Technology

About The Centers

The Centers is a multi-site behavioral health and primary care organization committed to our mission of healing, teaching, and inspiring. Our work is grounded in five core values—Brave, Belonging, Purpose, We Can and We Will, and Gratitude and Growth—and we expect every leader at The Centers to model and embed these values in everything they do.

The Opportunity

This is a senior leadership role at the intersection of clinical operations, health IT, and organizational strategy. It is the right opportunity for someone who is proactive rather than reactive, who leads governance with discipline and transparency, and who sees the emergence of AI in healthcare not as a distant possibility, but as a present responsibility to navigate thoughtfully on behalf of our clinicians and patients.

What You Will Do

Strategic Leadership and EHR Governance

• Develop and maintain a multi-year EHR roadmap aligned with organizational strategy, regulatory requirements, service line growth, and platform evolution.
• Lead the EHR Steering Committee with discipline and transparency—ensuring structured governance, prioritized agendas, documented decisions, and clear accountability.
• Partner with the SVP of IT on EHR-related technology investment decisions, providing analysis and recommendations rather than problems.

EHR System Optimization and Build Leadership

• Direct the maintenance, support, and optimization of the EHR platform and all integrated systems, with a specific focus on clinician experience and documentation burden.
• Lead the internal EHR build function—new department builds, template development, and Masterfile changes—with an emphasis on building internal capability over time.
• Manage the EHR vendor relationship, including upgrades, feature implementations, statements of work, and vendor performance accountability, and oversee EHR security administration in partnership with HR and department leaders.

AI and Emerging Technology

• Identify, evaluate, and advance EHR-related AI and emerging technology capabilities aligned with our clinical and operational priorities.
• Develop and execute The Centers' EHR AI adoption strategy—including use case evaluation, piloting, and clear communication of implications for clinical workflows and staff experience.

Clinician Experience and Adoption

• Own the organization's clinician EHR experience strategy, driving personalization at scale and building a formal clinician feedback ecosystem that includes advisory groups, structured rounding, and ongoing feedback loops.
• Sponsor and expand the Provider Builder and Super User programs, promote strong clinical representation in EHR design, and collaborate with Training and Operations to embed workflow-first adoption strategies for every new capability or upgrade.

Training and Change Management

• Oversee the design, delivery, and continuous improvement of EHR training programs across all sites and service lines, and lead change management for platform transitions and system changes—ensuring stakeholder readiness and adoption at every level.

Team and Talent Management

• Directly supervise EHR Specialists and may supervise additional build and support staff as the department grows.
• Partner with HR on performance management, succession planning, and talent development within the EHR function—building a team that reflects The Centers' values and is equipped to grow with the organization.