Director, Clinical Excellence and Education

Overview

Headway’s mission is to build a new mental healthcare system where everyone can access care. We automate insurance administration for therapists and support their ongoing education and professional development.

Responsibilities

• Monitor and ensure the visibility and integrity of Headway's provider network by tracking key indicators of network health.
• Define the vision, develop quarterly roadmaps, secure resources, and oversee end-to-end execution of all provider education initiatives.
• Design and curate scalable learning experiences across the full provider lifecycle, including clinical onboarding, continuing education, evidence-based practice training, documentation and billing education, and specialty skill-building curricula.
• Manage the LMS and community platforms that serve Headway's provider network, ensuring seamless content delivery, learner tracking, credentialing, and engagement analytics at scale.
• Support a connected provider community through educational programming and serve as an internal subject matter expert for provider-facing communications.
• Partner cross-functionally and influence senior leadership to embed education into the broader provider experience, and demonstrate ROI through data-driven programs.

Requirements

• Actively licensed as a therapist, clinical psychologist, Nurse Practitioner (PMHNP-BC), or psychiatrist (MD/DO) with 10+ years of clinical experience in mental health settings.
• Deep expertise in clinical education and adult learning, including competency-based education and CE/CME accreditation processes.
• Experience with learning management systems (LMS) and strong data orientation, with experience building measurable systems and using analytics tools.
• Exceptional communication and stakeholder management skills, able to translate clinical and educational concepts for technical and business audiences.

Qualifications

• Strong data orientation and experience building measurable systems.
• Comfort with ambiguity and a builder's mindset, able to define a function rather than inherit one.

Skills

• Strong clinical expertise and experience in mental health settings.
• Expertise in clinical education and adult learning.
• Experience with learning management systems (LMS).
• Data orientation and experience building measurable systems.
• Exceptional communication and stakeholder management skills.

Benefits

• Base pay range: $170,000 - $265,000
• Comprehensive benefits package including medical, dental, vision coverage, HSA/FSA, 401K, work-from-home stipend, therapy reimbursement, parental leave, holiday benefits, and more.