Director, Clinical Account Services

About the role

The Director, Clinical Account Services develops and promotes the overall vision, goals, objectives and strategies for the Clinical Services Group in line with overall Health Services department goals and objectives. This position continuously improves clinical programs and services that are designed to ensure the safe, rational, appropriate and most cost-effective utilization of pharmaceuticals within a health plan’s or sponsor’s pharmacy benefit.

Responsibilities

• Represents the Clinical Account Services Department and ensures client satisfaction with clinical services and products.
• Establishes and maintains relationships with key departmental leaders to ensure successful interdepartmental interactions.
• Participates in cross-departmental programs and products aimed at generating additional revenue and/or improving services to client health plans.
• Presents internal training program to new employees as requested.
• Leads, develops, manages, or assists with key corporate projects which require clinical input or leadership.
• Enhances and ensures access to appropriate resources, empowering Clinical Account Executives (CAEs) to operate efficiently and effectively to improve services to clinical clients.
• Develops and/or procures tools which optimize CAE productivity and promotes professional competency.
• Interfaces with departmental contacts to provide appropriate input regarding corporate projects affecting CAE processes.
• Contributes to and assists in the development of specific clinical or financial intervention efforts and therapeutic substitution programs for use by all staff at client plans on an on-going basis.
• Ensures appropriate documentation of clinical recommendations and activities of Clinical Account Executive staff, including prospective initiatives and retrospective outcomes.
• Develops and maintains documentation processes to improve efficiency and support client retention efforts and RFP process for prospective clients.
• Ensures proactive communication of documentation and successful outcomes with appropriate internal staff and external clients.
• Provides back-up for assigned leaders upon request.
• Supervises assigned staff in the segment area. Responsible for the overall direction, coordination, and evaluation of the unit.
• Manages assigned staff in the segment area. Responsible for the overall direction, coordination, and evaluation of the unit.

Qualifications

• BA/BS Degree or equivalent; plus 10 years’ related experience; 10 years of SME in respective area(s); (or equivalent combination of education and experience).
• 8 years supervisory experience; Supervisory experience may be substituted with 10 years of MedImpact experience plus an appropriate external leadership training program and internal mentorship with a seasoned leader at the Director level or above that must be completed within 12 months in new position.
• Proficient in all programs of Microsoft Office Suite.
• Valid Registered Pharmacist license in the State of California or equivalent state.