Director, Client Success

About DetailPage At DetailPage.com, we help the world's top brands grow their organic traffic through content optimization and market segment insights. We use a patented, AI-assisted process to identify high-traffic, relevant keywords and optimize product content to drive sustainable organic growth across e-commerce retailers, AI platforms, and DTC sites. We're looking for a Director of Client Success to lead a team of Client Success Managers and Technical Account Managers while helping drive the strategy for how we support, retain, and grow our clients. This role combines people leadership, client strategy, and operational excellence, with an opportunity to help build and scale both our team and the processes behind it. Responsibilities Lead, coach, and develop a high-performing team of Client Success Managers and Technical Account ManagersRecruit, interview, and hire exceptional Client Success talent as the team continues to growOwn the performance and client outcomes for your segment of the Client Success organizationHelp develop and execute Client Success strategy across client engagement, adoption, retention, and growthEstablish scalable processes, expectations, and best practices for managing clients throughout their lifecycleDevelop and monitor metrics that provide visibility into client health, team performance, retention, and growthPartner with Sales on client transitions, renewals, expansion opportunities, and account strategyWork closely with Product, Analytics, and Operations to translate client needs and feedback into improvements across our platform and servicesIdentify opportunities to improve client operations through better processes, technology, and automationBuild strong relationships with key client stakeholders and provide executive-level support for strategic or complex accounts Skills & Qualifications 5+ years of experience in Client Success, Account Management, or a related client-facing role, including experience leading teamsProven ability to recruit, hire, coach, and develop high-performing client-facing teamsExperience building or improving Client Success processes, programs, and operating rhythmsStrong understanding of client retention, renewals, adoption, and expansionExcellent executive communication and relationship-management skillsStrong analytical skills and comfort using data to evaluate client health, performance, and business outcomesAbility to work cross-functionally with Sales, Product, Analytics, and Operations to solve complex client challengesExperience with e-commerce, digital marketing, retail media, or Amazon marketplace data is a plusExperience in a fast-growing company where you've helped build teams and processes as the business scaled is a plus Why Join Us? Leadership Impact – Lead and develop a growing team while helping shape the future of Client Success at DetailPageBuild & Scale – Recruit great people and develop the systems and processes that support our continued growthStrategic Client Work – Partner with leading brands and help them translate data and optimization into measurable business outcomesCross-Functional Influence – Work closely with leadership, Product, Sales, Analytics, and Operations to improve both our client experience and our productFlexibility & Remote Work – Work remotely with a team focused on results and impact