Director Client Services Quality and Compliance Measures
Association for Individual Development · Aurora, IL · 1 mo ago
Business DevelopmentFull-time
We need to output HTML fragment with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections with real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate.
We need to parse the posting.
First paragraph: mission statement and looking for Director-Client Services –Quality and Compliance Measures. That's about the role. Could be "About the role". Provide description.
Then "What you will be doing?" then description of responsibilities. That's responsibilities.
Then "Essential Job Responsibilities" list many bullet-like sentences. Those are responsibilities.
Then "What will we provide" includes benefits: Full Time employees. Benefits_Summary.pdf 21 Days of Paid Time Off plus 10 Paid Holidays Paid training Tuition reimbursement Benefits including Medical, Dental, Vision, Life, STD, LTD, Critical Illness and accident insurance 401K with a 3.5% company contribution after one year.
That's benefits.
Then "Qualifications Education: Bachelor’s Degree in Human Services required, Master’s Degree preferred License/certifications: DSP QIDP required Experience: Three to five years of experience as QIDP or QMHP required. Four years of supervisory experience preferred."
That's qualifications.
Then "Physical ..." includes physical requirements, equipment, etc. Could be part of Requirements or Skills? Might be "Requirements". We'll treat physical and equipment as Requirements.
Then "Additional Requirements Minimum age requirement: 21 years ..." etc. That's also requirements.
We need to decide sections: About the role, Responsibilities, Qualifications, Requirements, Benefits. Possibly Skills? Not explicit. Could embed skills in responsibilities. Pay not given. Schedule not given (though mentions flexible hours, weekend on-call rotation, evenings, weekends, holiday hours required). That could be schedule info. The posting mentions: "Work flexible hours to meet program needs, as assigned by the AVP, to include cross training and coverage for peers." "Participate in the weekend on-call rotation." "Evenings, weekends, and holiday hours required per client and program needs." So we have schedule info. So we can include Schedule section.
Pay not mentioned. So omit Pay.
Skills: maybe we can include "Proficiency in utilizing computer programs and technology to maximize performance and outcomes Effective communication skills- both verbal and written." That's skills. Could be Skills section.
But we need to avoid thin sections. Let's see if we have enough content for Skills: we have proficiency in computer programs, effective communication skills. That's enough.
Thus sections: About the role, Responsibilities, Qualifications, Skills, Benefits, Schedule, Requirements? Might be many. The instruction: "Prefer a few substantive sections over many thin ones." So we should combine similar info.
We could have: About the role, Responsibilities, Qualifications, Requirements (including physical, equipment, additional requirements), Benefits, Schedule. Skills could be part of Qualifications or Responsibilities. But we have a separate Skills heading allowed. Might be okay to include Skills if we have substantive content: proficiency in computer programs, communication skills. That's two bullet points. Could be okay.
But we need to avoid thin sections; maybe combine Skills into Qualifications.
Let's decide sections: About the role, Responsibilities, Qualifications (including education, licensure, experience, skills), Requirements (physical, equipment, additional requirements), Benefits, Schedule.
That's 6 sections.
Now we need to output HTML with
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections with real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate.
We need to parse the posting.
First paragraph: mission statement and looking for Director-Client Services –Quality and Compliance Measures. That's about the role. Could be "About the role". Provide description.
Then "What you will be doing?" then description of responsibilities. That's responsibilities.
Then "Essential Job Responsibilities" list many bullet-like sentences. Those are responsibilities.
Then "What will we provide" includes benefits: Full Time employees. Benefits_Summary.pdf 21 Days of Paid Time Off plus 10 Paid Holidays Paid training Tuition reimbursement Benefits including Medical, Dental, Vision, Life, STD, LTD, Critical Illness and accident insurance 401K with a 3.5% company contribution after one year.
That's benefits.
Then "Qualifications Education: Bachelor’s Degree in Human Services required, Master’s Degree preferred License/certifications: DSP QIDP required Experience: Three to five years of experience as QIDP or QMHP required. Four years of supervisory experience preferred."
That's qualifications.
Then "Physical ..." includes physical requirements, equipment, etc. Could be part of Requirements or Skills? Might be "Requirements". We'll treat physical and equipment as Requirements.
Then "Additional Requirements Minimum age requirement: 21 years ..." etc. That's also requirements.
We need to decide sections: About the role, Responsibilities, Qualifications, Requirements, Benefits. Possibly Skills? Not explicit. Could embed skills in responsibilities. Pay not given. Schedule not given (though mentions flexible hours, weekend on-call rotation, evenings, weekends, holiday hours required). That could be schedule info. The posting mentions: "Work flexible hours to meet program needs, as assigned by the AVP, to include cross training and coverage for peers." "Participate in the weekend on-call rotation." "Evenings, weekends, and holiday hours required per client and program needs." So we have schedule info. So we can include Schedule section.
Pay not mentioned. So omit Pay.
Skills: maybe we can include "Proficiency in utilizing computer programs and technology to maximize performance and outcomes Effective communication skills- both verbal and written." That's skills. Could be Skills section.
But we need to avoid thin sections. Let's see if we have enough content for Skills: we have proficiency in computer programs, effective communication skills. That's enough.
Thus sections: About the role, Responsibilities, Qualifications, Skills, Benefits, Schedule, Requirements? Might be many. The instruction: "Prefer a few substantive sections over many thin ones." So we should combine similar info.
We could have: About the role, Responsibilities, Qualifications, Requirements (including physical, equipment, additional requirements), Benefits, Schedule. Skills could be part of Qualifications or Responsibilities. But we have a separate Skills heading allowed. Might be okay to include Skills if we have substantive content: proficiency in computer programs, communication skills. That's two bullet points. Could be okay.
But we need to avoid thin sections; maybe combine Skills into Qualifications.
Let's decide sections: About the role, Responsibilities, Qualifications (including education, licensure, experience, skills), Requirements (physical, equipment, additional requirements), Benefits, Schedule.
That's 6 sections.
Now we need to output HTML with headings and - for lists,
for prose.
We must preserve all substantive information, not invent or summarize away detail. Must not omit details. So we need to include all details from the posting within those sections.
We must be careful not to lose any detail.
Let's extract content.
About the role: The mission statement and that they are looking for a Director-Client Services –Quality and Compliance Measures who demonstrates mission and wants to work for organization that makes a difference.
We can write:
The Association for Individual Development (AID) is a non-profit organization whose mission is to empower people with physical, developmental, intellectual, mental health challenges; those who have suffered a trauma; and those at risk, to enjoy lives of dignity and purpose. We are looking for a Director-Client Services –Quality and Compliance Measures who demonstrates this mission and wants to work for an organization that makes a difference in the community.
That's about the role.
Responsibilities: All the duties described under "What you will be doing?" and "Essential Job Responsibilities". Need to capture all bullet points as list items.
We need to convert each sentence into - . Ensure we keep all details.
Let's list responsibilities from the text:
- Provide ongoing guidance and leadership to I/DD program staff in interpreting and maintaining compliance with Illinois Rules 115, 116, and 119, alongside CARF, BALC, BQM, and HCBS standards.
- Key participant on the I/DD Programs and Services Team; also a key participant in agency quality and compliance initiatives.
- Track quality and compliance measures in I/DD service programs, ensuring that all aspects of services comply with applicable federal, state, and accreditation standards.
- Performing data collection, compiling data gathered by others, analyzing data, and composing accurate and timely reports.
- Represent the agency and/or programs at assigned internal and external committees; serve as a committee chair for an assigned internal committee.
- Participate in ongoing training, guidance, and feedback within the I/DD Programs and Services Team.
- Meet the needs of all stakeholders, including but not limited to clients, parents/guardians, staff, funders, and other interest groups.
- Maintains a schedule and review process to remain in compliance with a minimum of 3.5% of QI reviews of files for all IDD.
- Develops and maintains current AID file review checklist, which reflects up to date accreditation and/or regulatory standards.
- Provides quality review of client documentation for accuracy and quality for regulatory and accreditation standards.
- Communicates with team members about corrections needed in client files, and follows-up to assure that corrections have been completed.
- Provides timely reviews of program procedures and policies and ensures all documentation maintains compliance for regulatory and accreditation standards.
- Will take the lead in preparing and participating in licensure and quality reviews process with CARF, BALC, BQMP, Rule 116.
- Participate in the agency plan of correction and implementation of training after licensure and quality review periods.
- Will maintain committee responsibilities, including co-chair responsibilities with QI, BAC, Corporate Compliance.
- Will develop Program Outcomes with program teams.
- Collect, report, and utilize program data as assigned.
- Reviews documentation completed by staff to ensure that problems or concerns are addressed immediately.
- Communicates with Program Directors regarding observed QI patterns and/or trends (positive or negative).
- Provides ongoing specialized training on identified quality improvement needs/deficits.
- Provide guidance and training to direct support personnel to ensure client programming, documentation, safety, rights and confidentiality are being met during service delivery as needed.
- Collaborate with program teams and external consultants on process improvement and reporting measures.
- Analyze incident reports and medical trends for patterns and systemic issues and report to program leadership.
- Maintains and updates QI reports, reflecting quarterly outcomes.
- Facilitates the client satisfaction survey and implements results into reports and shared with departments.
- Reviews, provides feedback and trains on DDD bulletins.
- Determines and assigns QA tasks to program teams and ensures program tools are completed for Medication Errors, file reviews, safety binders, site visits, program books and HCBS compliance.
- Will follow up on corrections and will ensure retraining is occurring and documented in regards to QA tasks.
- Will actively report on QA successes and deficits and will collaborate with colleague to address inconsistent data.
- Will track and monitor program complaints and grievances and monitor in QI annual report.
- Provide ongoing supervision and feedback to staff assigned in order to acknowledge areas of excellence and identify areas of opportunity.
- Complete performance evaluations for staff assigned prior to the end of the first 60 days and at least annually per procedure.
- Draft and present corrective counseling documents to address staff performance deficits; discuss matters with staff in a manner that preserves dignity and encourages staff development and behavioral change; maintain records of discussions and documentation.
- Work flexible hours to meet program needs, as assigned by the AVP, to include cross training and coverage for peers.
- Must remain current in all agency training requirements to meet licensing and program requirements.
- Attendance at scheduled in-service trainings that enhance knowledge about individuals with developmental disabilities, current trends, and special topics are expected.
- Participate in the weekend on-call rotation.
- Proficiency in utilizing computer programs and technology to maximize performance and outcomes.
- Effective communication skills- both verbal and written.
- Maintain client rights; leads by example in implementing Home and Community Based Settings Rules and applying principles to client, family, and stakeholder interactions.
- Leads by example in implementing a team approach.
- Promote a positive relationship between clients’ families and staff.
- Participate in agency/division committees, as assigned.
- Participate in staff meetings with Director and Managers as scheduled.
- Must be able to work with other Association staff and professionals in the community.
- Recognize emergency situations and take appropriate action.
Note: Some items like "Proficiency in utilizing computer programs..." and "Effective communication skills..." could be considered skills but we can keep them in responsibilities.
Now Qualifications: Education, License/certifications, Experience.
- Education: Bachelor’s Degree in Human Services required, Master’s Degree preferred.
- License/certifications: DSP QIDP required.
- Experience: Three to five years of experience as QIDP or QMHP required. Four years of supervisory experience preferred.
Also maybe include "Must maintain medication administration authorization..." but that's under Additional Requirements.
We'll put qualifications as education, licensure, experience.
Requirements: Physical requirements, equipment, additional requirements (age, lift, S-TOFHLA, training, driver's license, personal auto insurance, cell phone, QIDP training, on-call hours, CEUs, in-service trainings, after-hours functions). Also maybe include "Must be able to work with other Association staff and professionals in the community." but that's more responsibility.
Let's list requirements:
Physical:
- Climb stairs daily.
- No medical restrictions which would prohibit implementation of a lift/transfer or implementation of behavioral programs.
- Push, pull, reach, stoop/bend over and use step stool daily.
- Perform daily housekeeping tasks and assist clients in independent living skills.
- Physically assist clients in situations including, but not limited to: getting in and out of van, bathtub, shower, or bed regularly.
- Implement behavior support strategies and respond to emergency behavioral issues.
- Requires significant walking and standing on a daily basis.
Equipment:
- Computer and software including Microsoft Word, Outlook, Excel, and Teams; Zoom platform and application; Internet browser and Microsoft SharePoint platform.
- Household appliances including stove, microwave, washer/dryer, dishwasher, and countertop appliances such as microwaves.
- Alarm Systems for monitoring fire, weather, security, etc.
- Telephone and voicemail.
- Office Equipment including printer/scanner, copy machine, calculator, shredder, etc.
- Adaptive equipment as defined in individual strategies including hoyer lift and accessories, shower chairs or benches, walkers, wheelchairs, etc.
- Agency vehicles with and without wheelchair lifts.
Additional Requirements:
- Minimum age requirement: 21 years.
- Must be able to lift or move up to 50 pounds to assist in two-person lift or with use of adaptive equipment.
- Pass S-TOFHLA literacy test.
- Must complete required DSP and Medication Administration Training, including, CPR, First Aid, Infection Control, OIG Rule 50, and CPI.
- Must maintain medication administration authorization by following all policies and procedures.
- Individual must have and maintain a valid Illinois driver’s license.
- The use of a personal automobile and the minimum amount of automobile liability insurance as defined in the Association’s personnel policy is required.
- Must transport clients in personal automobile
- for lists,
for prose. We must preserve all substantive information, not invent or summarize away detail. Must not omit details. So we need to include all details from the posting within those sections. We must be careful not to lose any detail. Let's extract content. About the role: The mission statement and that they are looking for a Director-Client Services –Quality and Compliance Measures who demonstrates mission and wants to work for organization that makes a difference. We can write:
The Association for Individual Development (AID) is a non-profit organization whose mission is to empower people with physical, developmental, intellectual, mental health challenges; those who have suffered a trauma; and those at risk, to enjoy lives of dignity and purpose. We are looking for a Director-Client Services –Quality and Compliance Measures who demonstrates this mission and wants to work for an organization that makes a difference in the community.
That's about the role. Responsibilities: All the duties described under "What you will be doing?" and "Essential Job Responsibilities". Need to capture all bullet points as list items. We need to convert each sentence into - . Ensure we keep all details. Let's list responsibilities from the text: - Provide ongoing guidance and leadership to I/DD program staff in interpreting and maintaining compliance with Illinois Rules 115, 116, and 119, alongside CARF, BALC, BQM, and HCBS standards. - Key participant on the I/DD Programs and Services Team; also a key participant in agency quality and compliance initiatives. - Track quality and compliance measures in I/DD service programs, ensuring that all aspects of services comply with applicable federal, state, and accreditation standards. - Performing data collection, compiling data gathered by others, analyzing data, and composing accurate and timely reports. - Represent the agency and/or programs at assigned internal and external committees; serve as a committee chair for an assigned internal committee. - Participate in ongoing training, guidance, and feedback within the I/DD Programs and Services Team. - Meet the needs of all stakeholders, including but not limited to clients, parents/guardians, staff, funders, and other interest groups. - Maintains a schedule and review process to remain in compliance with a minimum of 3.5% of QI reviews of files for all IDD. - Develops and maintains current AID file review checklist, which reflects up to date accreditation and/or regulatory standards. - Provides quality review of client documentation for accuracy and quality for regulatory and accreditation standards. - Communicates with team members about corrections needed in client files, and follows-up to assure that corrections have been completed. - Provides timely reviews of program procedures and policies and ensures all documentation maintains compliance for regulatory and accreditation standards. - Will take the lead in preparing and participating in licensure and quality reviews process with CARF, BALC, BQMP, Rule 116. - Participate in the agency plan of correction and implementation of training after licensure and quality review periods. - Will maintain committee responsibilities, including co-chair responsibilities with QI, BAC, Corporate Compliance. - Will develop Program Outcomes with program teams. - Collect, report, and utilize program data as assigned. - Reviews documentation completed by staff to ensure that problems or concerns are addressed immediately. - Communicates with Program Directors regarding observed QI patterns and/or trends (positive or negative). - Provides ongoing specialized training on identified quality improvement needs/deficits. - Provide guidance and training to direct support personnel to ensure client programming, documentation, safety, rights and confidentiality are being met during service delivery as needed. - Collaborate with program teams and external consultants on process improvement and reporting measures. - Analyze incident reports and medical trends for patterns and systemic issues and report to program leadership. - Maintains and updates QI reports, reflecting quarterly outcomes. - Facilitates the client satisfaction survey and implements results into reports and shared with departments. - Reviews, provides feedback and trains on DDD bulletins. - Determines and assigns QA tasks to program teams and ensures program tools are completed for Medication Errors, file reviews, safety binders, site visits, program books and HCBS compliance. - Will follow up on corrections and will ensure retraining is occurring and documented in regards to QA tasks. - Will actively report on QA successes and deficits and will collaborate with colleague to address inconsistent data. - Will track and monitor program complaints and grievances and monitor in QI annual report. - Provide ongoing supervision and feedback to staff assigned in order to acknowledge areas of excellence and identify areas of opportunity. - Complete performance evaluations for staff assigned prior to the end of the first 60 days and at least annually per procedure. - Draft and present corrective counseling documents to address staff performance deficits; discuss matters with staff in a manner that preserves dignity and encourages staff development and behavioral change; maintain records of discussions and documentation. - Work flexible hours to meet program needs, as assigned by the AVP, to include cross training and coverage for peers. - Must remain current in all agency training requirements to meet licensing and program requirements. - Attendance at scheduled in-service trainings that enhance knowledge about individuals with developmental disabilities, current trends, and special topics are expected. - Participate in the weekend on-call rotation. - Proficiency in utilizing computer programs and technology to maximize performance and outcomes. - Effective communication skills- both verbal and written. - Maintain client rights; leads by example in implementing Home and Community Based Settings Rules and applying principles to client, family, and stakeholder interactions. - Leads by example in implementing a team approach. - Promote a positive relationship between clients’ families and staff. - Participate in agency/division committees, as assigned. - Participate in staff meetings with Director and Managers as scheduled. - Must be able to work with other Association staff and professionals in the community. - Recognize emergency situations and take appropriate action. Note: Some items like "Proficiency in utilizing computer programs..." and "Effective communication skills..." could be considered skills but we can keep them in responsibilities. Now Qualifications: Education, License/certifications, Experience. - Education: Bachelor’s Degree in Human Services required, Master’s Degree preferred. - License/certifications: DSP QIDP required. - Experience: Three to five years of experience as QIDP or QMHP required. Four years of supervisory experience preferred. Also maybe include "Must maintain medication administration authorization..." but that's under Additional Requirements. We'll put qualifications as education, licensure, experience. Requirements: Physical requirements, equipment, additional requirements (age, lift, S-TOFHLA, training, driver's license, personal auto insurance, cell phone, QIDP training, on-call hours, CEUs, in-service trainings, after-hours functions). Also maybe include "Must be able to work with other Association staff and professionals in the community." but that's more responsibility. Let's list requirements: Physical: - Climb stairs daily. - No medical restrictions which would prohibit implementation of a lift/transfer or implementation of behavioral programs. - Push, pull, reach, stoop/bend over and use step stool daily. - Perform daily housekeeping tasks and assist clients in independent living skills. - Physically assist clients in situations including, but not limited to: getting in and out of van, bathtub, shower, or bed regularly. - Implement behavior support strategies and respond to emergency behavioral issues. - Requires significant walking and standing on a daily basis. Equipment: - Computer and software including Microsoft Word, Outlook, Excel, and Teams; Zoom platform and application; Internet browser and Microsoft SharePoint platform. - Household appliances including stove, microwave, washer/dryer, dishwasher, and countertop appliances such as microwaves. - Alarm Systems for monitoring fire, weather, security, etc. - Telephone and voicemail. - Office Equipment including printer/scanner, copy machine, calculator, shredder, etc. - Adaptive equipment as defined in individual strategies including hoyer lift and accessories, shower chairs or benches, walkers, wheelchairs, etc. - Agency vehicles with and without wheelchair lifts. Additional Requirements: - Minimum age requirement: 21 years. - Must be able to lift or move up to 50 pounds to assist in two-person lift or with use of adaptive equipment. - Pass S-TOFHLA literacy test. - Must complete required DSP and Medication Administration Training, including, CPR, First Aid, Infection Control, OIG Rule 50, and CPI. - Must maintain medication administration authorization by following all policies and procedures. - Individual must have and maintain a valid Illinois driver’s license. - The use of a personal automobile and the minimum amount of automobile liability insurance as defined in the Association’s personnel policy is required. - Must transport clients in personal automobile