Director, Client Services

About the role

Kobie is a values-led organization where we believe that everyone is a leader, regardless of their position or role. We are a National Top Workplace named a Top Workplace in the USA and Top Remote Workplace, and we are always looking for talented individuals who are ready to join a collaborative, growth-focused culture.

Responsibilities

• Own client loyalty program strategy and performance, ensuring alignment with client objectives and KPIs
• Translate insights into actionable recommendations that optimize program ROI and member engagement
• Build and maintain senior-level client relationships, acting as a trusted advisor
• Navigate organizational dynamics to anticipate challenges and proactively address risks
• Identify opportunities for organic growth across services, technology, and analytics
• Co-create enhancements with clients to maintain competitive advantage
• Partner with Technology, Product, Decision Science, and Strategy teams to deliver seamless program execution
• Influence internal priorities based on client needs and market trends
• Manage account-level budgets and profitability; forecast revenue and resource allocation
• Mentor and develop team members; foster a culture of accountability and continuous improvement

Requirements

• 10-12 years in client services, loyalty marketing, CRM, or enterprise program management, with significant experience in retail
• Proven ability to lead strategic accounts and manage senior client relationships
• Strong understanding of loyalty strategies, CRM platforms, and data-driven engagement
• Exceptional communication, strategic thinking, and problem-solving skills
• Experience managing budgets and driving growth within client portfolios
• Ability to lead and inspire cross-functional teams in a fast-paced environment

Qualifications

• Bachelor’s degree required; advanced degree or relevant certifications preferred
• Ability to travel up to 20%, with peak periods up to 35%

Skills

• Strategic thought leadership
• Technical fluency
• Analytical rigor
• Exceptional relationship management

Benefits

Discover more about our perks and benefits here.

Pay

Competitive compensation package

Schedule

Flexible work schedule

Benefits

Diverse suite of benefits prioritizing your growth, development, and personal well-being

Company Culture

We are a values-led organization where we believe that everyone is a leader, regardless of their position or role. We are named a Top Workplaces in the USA and Top Remote Workplace, and we embrace a flexible work environment.

Equal Opportunity Employer

We are committed to fostering a workplace where teammates can bring their authentic selves to work every day. We do not discriminate against any teammate or applicant because of race, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other characteristic protected by applicable law.