Director, Client Partnership

Overview

WHY DEPT®? We are a Growth Invention company dedicated to helping the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create innovative solutions and move forward with relentless ambition. Our culture is driven by three core values: better together, relentlessly curious, and get sh*t done. Join us to be part of something bigger.

About the role

The Director, Client Partnership role autonomously leads high-value client portfolios, driving strategic growth, commercial success, and the delivery of complex integrated workstreams and multi-service retainers. This role requires a sophisticated blend of commercial acumen, strategic vision, and leadership.

Responsibilities

• Strategic Leadership & Client Partnership Business Transformation: Act as a strategic advisor to senior client stakeholders, aligning our agency's capabilities with the client's overarching business goals.
• Portfolio Integration: Synthesize siloed workstreams into a cohesive, big-picture narrative, ensuring client strategy is seamlessly applied across all interdisciplinary teams.
• Creative Excellence: Inspire, motivate, and direct cross-functional teams to deliver high-impact, brief-led creative solutions that push boundaries.
• High-Impact Communication: Masterfully navigate complex presentations and critical conversations, tailoring messages flawlessly for internal teams, executive leadership, and C-suite clients.
• Commercial Management & Compliance: Own the financial health of the portfolio, including accurate revenue forecasting, reconciliation, margin management, and profitability tracking.
• Scope Architecture: Lead the development, pricing, and negotiation of complex Statements of Work (SOWs) and high-volume retainers, ensuring they are profitable and scalable.
• Risk Mitigation: Oversee scope management across the portfolio, ensuring all deliverables remain strictly compliant with signed contracts, and proactively mitigating scope creep.
• Business Development: Partner with Growth and Executive leadership to spearhead new business pitches, productize agency services, and drive organic growth within the existing portfolio.

Requirements

• 8+ years of progressive client services or account management experience within a fast-paced agency environment, with at least 2–3 years operating at a Director level.
• Past experience managing and organically growing a high-volume portfolio of brands (ideally encompassing multi-service, integrated digital retainers).
• Demonstrated experience leading short- and long-term business strategies for major brands, translating complex business challenges into actionable creative and digital solutions.
• Deep financial fluency with experience in revenue forecasting, profitability tracking, margin management, and architecting/negotiating complex SOWs and pricing models.
• Expertise in digital transformation, high-volume organic social ecosystems, and creator/influencer-led marketing campaigns.
• Proven experience directly managing, mentoring, and scaling high-performing client services teams, with a passion for cultivating talent and optimizing workloads.
• Exceptional written, oral, and presentation skills, with a demonstrated ability to command a room, navigate resistance, and build trusted-advisor relationships with senior-tier and C-suite client stakeholders.
• Experience partnering with leadership and growth teams to spearhead new business pitches and successfully productize agency services.

Qualifications

• Strong financial fluency with deep experience in revenue forecasting, profitability tracking, margin management, and architecting/negotiating complex SOWs and pricing models.
• Expertise in digital transformation, high-volume organic social ecosystems, and creator/influencer-led marketing campaigns.
• Proven experience directly managing, mentoring, and scaling high-performing client services teams, with a passion for cultivating talent and optimizing workloads.
• Exceptional written, oral, and presentation skills, with a demonstrated ability to command a room, navigate resistance, and build trusted-advisor relationships with senior-tier and C-suite client stakeholders.
• Experience partnering with leadership and growth teams to spearhead new business pitches and successfully productize agency services.

Skills

• Strategic thinking and problem-solving
• Client relationship management
• Financial management and budgeting
• Team leadership and mentorship
• Collaborative problem-solving
• Communication and presentation skills

Benefits

We offer a comprehensive benefits package including healthcare, dental, and vision coverage, a 401k plan with matching, paid time off, and parental leave. We are committed to an inclusive and barrier-free recruitment and selection process and workplace, fostering personal and company growth. DEPT® is a B Corp-certified company passionate about purpose-driven work and is dedicated to diversity, equity, and inclusion.

Pay

The anticipated salary range for this position is listed below. Salary is based on a range of factors that include relevant experience, expertise, physical location, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we're flexible.

Schedule

US Remote Range: $96,200—$137,500 USD