Director, Client Operations – Enterprise Orchestration

About the role

The Director, Client Operations – Enterprise Orchestration will support the agency's collaboration around a multi-phase MarTech and Taxonomy Transformation Program for a major pharmaceutical client. Working in close collaboration with the team leading the engagement, this individual will manage day-to-day project execution, coordinate activities across workstreams, engage the appropriate subject matter experts, and help ensure deliverables remain on schedule and aligned with client expectations.

Responsibilities

• Support predetermined project plans, tracking dependencies and decisions
• Identify risks and ensure that the right expertise is brought into the process at the appropriate time
• Coordinate activities across workstreams
• Engage appropriate subject matter experts

Qualifications

• 8-10+ years of project or program management experience supporting enterprise technology or business transformation initiatives
• Strong technical acumen around marketing technology ecosystems (e.g. CDP, Salesforce, CM360, Adobe, Data Cloud)
• Demonstrated ability to coordinate complex, cross-functional projects involving multiple stakeholders
• Ability to manage competing priorities in a fast-paced environment
• Knowledge of project management tools (e.g. Adobe Workfront, Jira)
• Experience working with business leaders, technical teams, and external consultants
• Strong organizational, facilitation, and communication skills
• Excellent project management and time management skills

Pay

$140,000 - $150,000