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Jobs · OTHR · New York

Director, Client Operations

Publicis Commerce · New York, NY · 1 mo ago
HybridOTHR$121k/yrFull-time

About the role

We're seeking a Director, Client Operations. This position ensures that the team operates in a highly efficient manner while maintaining the highest quality standards. Supports the Lead and team by managing scoping, client finances, and establishing processes and ways of working to consistently deliver a best-in-class product and service.

Responsibilities

  • Business Management

    • Partnering Client Lead with annual scope development and custom scope enhancements

    • Monitor staff allocation and budgets, flagging changes in scope that affect resourcing and recommends action in partnership with Client Leads

    • Manage scopes and process to ensure team is both funded and reports at 90% billable

    • Identify and support the building of tools to assist in the scoping process (e.g., AI/Marilyn integration)

    • Explore new roles or ways of working to meet client needs

    • Plan and lead weekly meetings to discuss present and future issues/updates

    • Design and develop solutions to resolve issues

    • Manage team resources (external data sources like Kantar, IC’s, research and report sharing within the team and to input into Marilyn)

    • Work closely with New Business lead on RFI/RFP responses to identify needs or resources, as well as determining appropriate allocation, budgets and staff recommendations

    • Cook up and lead agenda and content for VP team meetings

    • Provide monthly financial updates

    • Optimize funding/utilization based on monthly reports

    • Review performance data to measure productivity, goal achievement and determine areas needing improvement

  • Client/Procurement Liaison

    • Work with Client Ops/Procurement to thoroughly know the business

    • Participate in Client process changes to share ownership of implementation

  • Onboarding and Training

    • Onboard new team members and Clients

    • Identify and deploy training to improve overall productivity (e.g., brief training)

    • Manage ongoing best practices forums

Requirements

  • Bachelor’s degree in advertising, marketing, business or related field

  • 10+ Years of marketing or Operations experience, agency or project management experience preferred

  • Interest in the Operations discipline

  • Experience in retail is a plus

  • Proficiency in Word, Excel and PowerPoint

  • Ability to manage time, adhere to strict timelines, multitask and work well under pressure

  • Ability to partner with Client Operations and Procurement

  • Ability to lead and drive alignment across teams and seniority levels

  • Proactive nature in the seeking of work/responsibility

  • Dependability in execution of work and as member of assigned team

  • Enthusiastic, solution-oriented attitude in accepting work/new challenges

  • Desire to learn all aspects of the assigned client scope of work and tactics

  • Effective interpersonal skills working well across functions

  • Conscientious work ethic

Skills

  • Bachelor’s degree in advertising, marketing, business or related field

  • 10+ Years of marketing or Operations experience, agency or project management experience preferred

  • Interest in the Operations discipline

  • Experience in retail is a plus

  • Proficiency in Word, Excel and PowerPoint

  • Ability to manage time, adhere to strict timelines, multitask and work well under pressure

  • Ability to partner with Client Operations and Procurement

  • Ability to lead and drive alignment across teams and seniority levels

  • Proactive nature in the seeking of work/responsibility

  • Dependability in execution of work and as member of assigned team

  • Enthusiastic, solution-oriented attitude in accepting work/new challenges

  • Desire to learn all aspects of the assigned client scope of work and tactics

  • Effective interpersonal skills working well across functions

  • Conscientious work ethic

Benefits

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

  • Paid Family Care for parents and caregivers for 12 weeks or more
  • Monetary assistance and support for Adoption, Surrogacy and Fertility
  • Monetary assistance and support for pet adoption
  • Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
  • Tuition Assistance
  • Paid time off that includes Flexible Time off, Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
  • Matching Gifts programs
  • Flexible working arrangements
  • 'Work Your World' Program encouraging employees to work from anywhere
  • Office for up to 6 weeks a year (based upon eligibility)

Pay

USD $121,315.00 - USD $194,220.00/Annually

Schedule

Hybrid work schedule

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