Director, Client Operations
About the role
This position ensures that the team operates in a highly efficient manner while maintaining the highest quality standards. It supports the Lead and team by managing scoping, client finances, and establishing processes and ways of working to consistently deliver a best-in-class product and service.
Responsibilities
Business Management:
Partnering Client Lead with annual scope development and custom scope enhancements.
Monitor staff allocation and budgets, flagging changes in scope that affect resourcing and recommending action in partnership with Client Leads.
Manage scopes and process to ensure team is both funded and reports at 90% billable.
Identify and support the building of tools to assist in the scoping process (e.g., AI/Marilyn integration).
Explore new roles or ways of working to meet client needs.
Plan and lead weekly meetings to discuss present and future issues/updates.
Design and develop solutions to resolve issues.
Manage team resources (external data sources like Kantar, IC’s, research and report sharing within the team and to input into Marilyn).
Work closely with New Business lead on RFI/RFP responses to identify needs or resources, as well as determining appropriate allocation, budgets and staff recommendations.
Cook up and lead agenda and content for VP team meetings.
Financials:
Provide monthly financial updates.
Optimize funding/utilization based on monthly reports.
Review performance data to measure productivity, goal achievement and determine areas needing improvement.
Client/Procurement Liaison:
Work with Client Ops/Procurement to thoroughly know the business.
Participate in Client process changes to share ownership of implementation.
Onboarding and Training:
Onboard new team members and Clients.
Identify and deploy training to improve overall productivity (e.g., brief training).
Manage ongoing best practices forums.
Requirements
Bachelor’s degree in advertising, marketing, business or related field.
10+ Years of marketing or Operations experience, agency or project management experience preferred.
Interest in the Operations discipline.
Experience in retail is a plus.
Proficiency in Word, Excel and PowerPoint.
Ability to manage time, adhere to strict timelines, multitask and work well under pressure.
Ability to partner with Client Operations and Procurement.
Ability to lead and drive alignment across teams and seniority levels.
Proactive nature in the seeking of work/responsibility.
Dependability in execution of work and as member of assigned team.
Enthusiastic, solution-oriented attitude in accepting work/new challenges.
Desire to learn all aspects of the assigned client scope of work and tactics.
Effective interpersonal skills working well across functions.
Conscientious work ethic.
Skills
Bachelor’s degree in advertising, marketing, business or related field.
10+ Years of marketing or Operations experience, agency or project management experience preferred.
Interest in the Operations discipline.
Experience in retail is a plus.
Proficiency in Word, Excel and PowerPoint.
Ability to manage time, adhere to strict timelines, multitask and work well under pressure.
Ability to partner with Client Operations and Procurement.
Ability to lead and drive alignment across teams and seniority levels.
Proactive nature in the seeking of work/responsibility.
Dependability in execution of work and as member of assigned team.
Enthusiastic, solution-oriented attitude in accepting work/new challenges.
Desire to learn all aspects of the assigned client scope of work and tactics.
Effective interpersonal skills working well across functions.
Conscientious work ethic.
Benefits
The Power of One starts with our people! To do powerful things, we offer powerful resources.
We offer wellness and benefits offerings including:
Paid Family Care for parents and caregivers for 12 weeks or more.
Monetary assistance and support for Adoption, Surrogacy and Fertility.
Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance.
Tuition Assistance.
Paid time off that includes Flexible Time off, Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more.
Matching Gifts programs.
Flexible working arrangements.
'Work Your World' Program encouraging employees to work from anywhere.
Office for up to 6 weeks a year (based upon eligibility).
We also offer medical and voluntary benefits to our freelancers and temporary employees.
Voluntary benefit options include supplemental medical insurance, transportation, and parking benefits, legal benefits, pet insurance, and auto and home insurance.
You must be actively employed for 90 consecutive calendar days in order to be eligible for Publicis medical and voluntary benefits.
Pay
USD $121,315.00 - USD $194,220.00/Annually.
Schedule
Hybrid work schedule.