Director, Client Management

We need to output HTML fragment with sections: About the role, Responsibilities, Qualifications, Benefits, Pay, Schedule? The posting includes: About the role? There's a description at start: "Global Merchant and Network Services (GMNS) ...". That's about the role. Also "About Us" and "About The Team" sections. We need to use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should include sections only when posting has real specific content. We have content for About the role (the initial paragraphs). Responsibilities (list). Qualifications (list). Benefits (list under About The Team). Pay: there is a line: "The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors." No actual numbers given. That's placeholder; we should NOT create Pay section unless posting actually states them. It says expected salary range but no numbers; it's vague. According to rule: never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Since no actual range given, we should omit Pay section. Schedule: there is "Role requires approximately 30% travel." That's schedule/travel info. Could be considered Schedule? The rule: include Schedule section only if posting actually states them. It does state travel requirement. Could put under Schedule heading with that detail. However they said "Schedule" heading for schedule info. We'll include Schedule with the travel requirement. Benefits: we have benefits list under About The Team. So include Benefits heading with that list. We also need to not repeat job title as heading. Not include Job ID etc. Remove boilerplate like EEO, legal, etc. Also remove application instructions, cookie/navigation, etc. The posting includes "For a full list of Team Amex benefits, visit our Colleague Benefits Site ." That's a link; we can keep as part of benefits prose? Probably keep as part of benefits description. We need to use

• for any list of duties/requirements/benefits. For prose use

  . We need to preserve all substantive information; do not invent or summarize away detail. Let's extract sections: About the role: The initial paragraphs describing GMNS, NCG, Director role, objectives. We'll combine into a few paragraphs. Responsibilities: bullet list under "Responsibilities Portfolio Strategy & Commercial Leadership:" etc. The responsibilities are given as headings with colon then description. We need to turn each into list items. The text includes headings like "Portfolio Strategy & Commercial Leadership:" then a sentence. We'll make each as

• containing the full sentence. Qualifications: list of qualifications after "Qualifications". Each line starts with a bold phrase? We'll turn each into list items. Benefits: list under About The Team: bullet points after colon? Actually it's a paragraph with bullet-like list separated by line breaks? The text: "Competitive base salariesBonus incentives6% Company Match on retirement savings planFree financial coaching and financial well-being supportComprehensive medical, dental, vision, life insurance, and disability benefitsFlexible working model with hybrid, onsite or virtual arrangements depending on role and business need20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacyFree access to global on-site wellness centers staffed with nurses and doctors (depending on location)Free and confidential counseling support through our Healthy Minds programCareer development and training opportunities". It's missing punctuation; we need to split into sensible items. We'll treat each phrase separated by a capital letter? Might be easier to keep as a single paragraph? But rule: use
  • for any list of benefits. We'll split by recognizing each benefit: "Competitive base salaries", "Bonus incentives", "6% Company Match on retirement savings plan", "Free financial coaching and financial well-being support", "Comprehensive medical, dental, vision, life insurance, and disability benefits", "Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need", "20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy", "Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)", "Free and confidential counseling support through our Healthy Minds program", "Career development and training opportunities". Also "For a full list of Team Amex benefits, visit our Colleague Benefits Site ." could be a note. We'll output as
    • each. Schedule: include travel requirement: "Role requires approximately 30% travel." We'll put as

      under Schedule heading. We must not include Pay section. We must not include repeated headings like "About Us" or "About The Team" as headings? The instruction says use

      for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings like About Us, but we should follow the given examples. Probably we should only use those headings. So we will not include About Us or About The Team as headings; we will incorporate their content under Benefits (and maybe a brief intro). The "About Us" paragraph is fluff; could be omitted as boilerplate? It's not required to keep? It's not boilerplate but it's generic culture description. Might be considered not essential? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. The "About Us" is substantive but maybe considered boilerplate? It's about culture; could be considered boilerplate but not explicitly listed to remove. However they said remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. About Us is not those. So we should keep it. But we don't have a heading for it; we could incorporate into a preceding paragraph under About the role? Might be odd. Perhaps we can add a section "About the company" but not in allowed headings. The instruction says use

      for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says "Use

      for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." That implies those are examples; we could still use other headings but they'd be

      as well. Safer to stick to those headings only. So we need to place About Us content somewhere; maybe we can add a brief

      before the sections as introductory text. That's allowed. Thus final HTML:

      About the role

      Global Merchant and Network Services (GMNS) is the merchant network of American Express, responsible for acquiring and managing relationships with merchants that welcome American Express‑branded Cards. Our objective is to be an indispensable payments partner to our customers while delivering differentiated products, services, insights, and capabilities that meet their evolving needs. Our goal is to drive sustainable growth and premium economics for both our merchant partners and American Express. The National Client Group (NCG) within GMNS is responsible for overseeing relationships with some of the largest and most strategic U.S.-based merchants. Our goal is to build enduring partnerships with our merchants and help them grow while expanding American Express acceptance, spend, and share. The Director, Client Management is a senior client and people leadership position responsible for leading a portfolio of complex, strategic merchant relationships and a team of Client Managers. The Director will have general management responsibility for the portfolio, including setting its strategic direction, driving commercial performance, and ensuring strong execution against both client and American Express priorities. The successful candidate will demonstrate exceptional relationship management, consultative selling, negotiation, strategic thinking, and people leadership capabilities. They will be responsible for developing and executing strategies that drive profitable charge volume, revenue, and share growth while strengthening long‑term merchant partnerships. The Director will also play a critical role in identifying new business opportunities, mobilizing resources across American Express, and ensuring the team delivers differentiated value to clients. This role requires a commercially minded leader who can operate effectively across multiple complex relationships and priorities, engage confidently with senior and C‑level executives, and lead a high‑performing team in a fast‑paced, highly matrixed environment.

      Responsibilities

      • Set the overall strategy and priorities for the portfolio, driving profitable charge volume, revenue, and share growth through a deep understanding of merchant businesses, client priorities, industry dynamics, and American Express capabilities.
      • Lead, coach, and develop a team of Client Managers, establishing clear priorities and accountability while building commercial, relationship management, and leadership capabilities across the team.
      • Establish and deepen relationships with senior and C‑level merchant executives, positioning American Express as a trusted strategic partner and ensuring strong engagement across key relationships.
      • Identify and pursue opportunities to expand American Express relationships, including acceptance, B2B, marketing, partnerships, and other growth initiatives that generate incremental volume and value.
      • Lead and support complex negotiations, developing innovative and profitable deal structures, pricing scenarios, value levers, and card acceptance agreements that balance client objectives with American Express economics.
      • Lead strategic and analytical client conversations that demonstrate the value of the American Express relationship and translate merchant priorities into compelling solutions and growth opportunities.
      • Maintain strong oversight of portfolio economics and client profitability, identifying opportunities to optimize financial performance while balancing growth, investment, and long‑term relationship objectives.
      • Safeguard merchant relationships and champion the client experience, proactively addressing issues, driving satisfaction, and ensuring coordinated and effective engagement across American Express.
      • Cultivate and leverage relationships across American Express, partnering with teams including Strategic Partnerships, B2B, Marketing, Finance, Pricing, Risk, Operations, Compliance, and Legal to develop and execute integrated client solutions.

      Qualifications

      • Experienced people leader and relationship manager with a proven ability to lead teams responsible for complex, strategic client relationships and deliver strong commercial results.
      • Demonstrated ability to develop and execute portfolio and client strategies that drive profitable growth, deepen relationships, and uncover new business opportunities.
      • Strong track record of consultative selling and business development, including the ability to identify client needs and successfully sell B2C, B2B, and other strategic programs and initiatives.
      • Significant experience leading complex commercial negotiations, with strong knowledge of financial economics, profitability levers, and deal structures.
      • Strong financial and analytical acumen, with the ability to evaluate opportunities, understand portfolio economics, develop business cases, and make sound commercial decisions.
      • Exceptional executive presence, communication, and presentation skills, with demonstrated ability to lead and influence senior and C‑level discussions both internally and externally.
      • Proven people leadership capabilities, including the ability to coach and develop talent, set clear direction, foster accountability, and build high‑performing teams.
      • Demonstrated ability to influence without direct authority and mobilize cross‑functional teams in a highly matrixed organization.
      • Strong strategic thinking, problem‑solving, and execution skills, with the ability to prioritize effectively and deliver results across multiple complex initiatives.
      • Demonstrated curiosity, creativity, and initiative, with a track record of identifying new opportunities and developing innovative solutions.
      • Bachelor’s degree required; advanced degree a plus.
      • Role requires approximately 30% travel.
      • Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.