Director, Client Experience
About the role
Help to lead Known’s approach to full-funnel, 360 advertising on a new and exciting account
Understand the client’s overall business objectives
Work closely with the other members on the Strategy, Social and Creative and Production teams
Oversee the health and growth of our client relationships
Responsibilities
- Help to lead Known’s approach to full-funnel, 360 advertising on a new and exciting account
- Understanding the client’s overall business objectives
- Work closely with the other members on the Strategy, Social and Creative and Production teams
- Oversee the health and growth of our client relationships
Requirements
- 10+ years of experience at an advertising or marketing agency
- Experience leading top-tier client accounts
- End-to-end project management experience from statement of work and finance set-up through execution
- Ability to think strategically, analytically, and proactively about diverse business problems
- Experience orchestrating cross-functional project teams, especially virtual teams, with confidence
- Proven experience building deep relationships with clients
- Ability to manage and be accountable for client satisfaction and retention
- Superb communication, storytelling, and presentation skills
- Passion for managing quality and accuracy
- A love for building presentations in PowerPoint and Slides and making other people’s slides better
- Familiarity with basic Excel, and research methodologies and concepts are a plus
- Experience working in a fast-paced – and a fast-growing – agency environment
Qualifications
- Experience working in a fast-paced – and a fast-growing – agency environment
Skills
- Strong leadership and project management skills
- Strategic thinking and analytical abilities
- Excellent communication and presentation skills
- Ability to build and maintain strong client relationships
- Proficiency in Microsoft Office Suite, particularly PowerPoint and Excel
Benefits
- Unlimited paid time off
- 401k with company matching and no vesting period
- Annual bonuses
- Generous medical plan
- Paid parental leave
Pay
The base salary for this position is $135K-$155K.
Schedule
This role is eligible to receive additional Known benefits.
Company Information
We are a modern marketing company engineered for the unprecedented opportunities and challenges facing marketers today. We are known for producing some of the most innovative and cutting-edge creative work in culture. We are AdAge's A-List honoree for the second year in a row, AdWeek's Midsize Agency of the Year, and FastCompany's Next Big Things in Tech. We are proud to have worked with leading brands in finance, technology, entertainment, media, CPG, real estate, and many other categories.
Equal Opportunity Employer
Known is an equal opportunity employer and does not discriminate against employees or qualified job applicants on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or locally protected class.