Director of Client Experience

Core Responsibilities

• Support the VP of Division in delivering premium service to key accounts
• Develop and close new business opportunities aligned with divisional goals
• Create quotes, manage contracts, and oversee the full sales and service lifecycle
• Cultivate strong, long-term client relationships—driving year-over-year revenue growth and multi-year contracts
• Collaborate with Operations to ensure all event details are clearly communicated and effectively executed
• Align logistical planning and build schedules with clients’ delivery expectations
• Identify and sell additional services—such as production, design, or creative elements—to enhance project value
• Co-develop labor and logistics plans in coordination with the Ops team
• Participate in all key production and pre-event meetings, both internally and with clients

Qualifications & Experience

• Clear personal vision and strong mutual respect for team members
• Proactive, solution-oriented mindset
• Proven ability to lead, recruit, and inspire event execution teams
• Energetic, collaborative, and coachable demeanor
• Strong professional presence and ethical standards